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Frequently Asked Questions
- Definition of Outsourcing
Outsourcing is the delegation of tasks or processes from internal production to an outside party who specializes in that function. The majority of outsourcing that occurs today still occurs within country boundaries, though it is commonly perceived to mean off-shore. In its simplest form, it is the purchase of goods or services instead of producing or providing them in-house.
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- Benefits of Outsourcing
Outsourcing can be highly beneficial because it gives a company the ability to leverage the investment and expertise that a service provider has made or developed in a particular task or process. The result is a higher quality, more robust, and less expensive solution.
Please see our “Top Reasons to Outsource” for more information.
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- Definition of Off-Shore Outsourcing
Off-shore outsourcing is the provision of tasks or processes from distant locations around the world. In recent years, off-shore outsourcing has been facilitated by factors such as the Internet, infrastructure growth in developing countries, and decreasing data transmission costs.
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- Benefits of Off-Shore Outsourcing
The benefits of off-shore outsourcing are derived from the availability of lower cost, skilled labor. DATAMARK has chosen India as one location for its off-shore services due to the high availability of a well educated, English speaking labor force, and the strong infrastructure that is in place to facilitate outsourcing.
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- What is your corporate vision?
DATAMARK will become the preferred provider of Business Process Services to those that value partnership, innovation, and integrity.To accomplish the above:DATAMARK will provide Business Process Services in a manner that exceeds the expectations of our partners for customer service, quality, timeliness, and security, consistently reinforcing the decision to partner with us and encouraging them to identify opportunities for us to grow with them.
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- What makes DATAMARK stand out from the competition?
Honesty and integrity leads every business transaction and business partnership at DATAMARK. A client will know exactly what they are getting when dealing with DATAMARK. Each client can look forward to individual attention from DATAMARK staff and can rest assured that they will not get lost in a crowd of corporate giants, no matter what the size of their company. DATAMARK employees know our business and have a lot of experience using the knowledge to effectively serve our clients.
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- Who are the leaders of DATAMARK?
DATAMARK is led by a core team of 10 individuals who make up our Executive Management. This team offers extensive experience backed by extensive process management knowledge and creativity.
Meet the individuals
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- How many employees does DATAMARK have?
DATAMARK has over 2000 employees spanning 5 cities and 3 countries. Involved parties for a project are strategically placed across our sites in order to offer responsive and balanced service for handling any process situation.
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- What are your core competencies?
DATAMARK employees are best at assessing any business process and finding ways to streamline it and make it more efficient. DATAMARK is then skilled at implementing and applying the chosen solution to increase profitability for the client. This ability has led to an extensive list of services offered.
Review Individual Services
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- How do you pick your clients? What makes a client a good fit for DATAMARK?
With each prospective client, DATAMARK is looking for a long-term business partner. An ideal partnership is one where the two companies can work together for the successful development, growth, and betterment of both companies.
Learn about our Company Culture
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- I am not sure exactly what needs to be done to outsource my project. Will DATAMARK send resources to my location to help develop specifications?
Absolutely. DATAMARK is more than happy to share our resources, and many of our successful business partnerships have begun in this manner.
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- I see that you offer the services that we need, but we do business a little differently than others. Can DATAMARK customize applications to meet my specific requirements?Yes. DATAMARK views every project as a unique partnership, and our willingness and ability to customize to meet the specific needs of a client is one of the many ways that we differentiate ourselves from our competitors.
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- What is the difference between on-shore, near-shore and far-shore, and why might I choose one over the other?
On-shore refers to work that is processed in the US. Near-shore refers to work that is processed in Mexico or other locations that can be readily visited and audited from US locations. Far-shore refers to work that is processed in distant locations.
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- Do you have sites in India, Mexico, or other locations?
DATAMARK has 2 successful facilities in the United States, 2 in Mexico, and 2 in India.
Learn Details of our Facilities
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- How do you determine whether you will process at one of your US facilities or outside the continental US?
We have found that each of our clients has different reasons for their choice of location, and many use a blend. Factors to be considered include your own clients’ preferences, accessibility, skills required, cost management, mail dependence, etc.
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- What is KFI?
Keying From Image. Much of DATAMARK’s document processing is governed by a proven ability to capture data from the electronic images of documents. DATAMARK can process from already existing images or can render the images in-house, from paper documents. The capture of the electronic image allows for more efficiency and accuracy in data capture. Additionally, electronic recognition techniques can be utilized in order to capture data directly from the image, without manual intervention.
Learn More About Our Data Capture & Recognition
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- Where do you perform your data entry functions?
DATAMARK performs data entry functions at any one of our six corporate sites. Processing for a client can be localized to one site or can be spread over several sites, depending on the needs. Each site offers unique advantages.
Learn More About Our Processing Sites
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- What are your processing schedules? Do you process 24/7?
DATAMARK is a 24/7 operation, offering round-the-clock servicing to meet the specific business needs of any client.
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- Are your programs developed in-house?
A skilled Software Development team offers software customization to meet client business needs. Complete customized solutions can be developed or a combination setup can be utilized, integrating our software with 3rd party software or existing systems.
Learn More About Our Software Customization
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- Do you utilize OCR technology?
For over 10 years, DATAMARK has been successfully integrating state-of-the-art OCR technology into business workflows. Our talented Development Team works with the client to identify areas where OCR can increase profitability and customize unique Recognition Solutions to comply with all business rules.
Learn More About Our Recognition Services
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- How long do the programming and testing processes typically take?
Each project implementation plan is unique to the process needs of the client. In the first step of the development and implementation process, the DATAMARK Development Team will compose a detailed project plan, subject to client review. Each plan will differ, but serves as an informative guide throughout the implementation process.
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- Does DATAMARK provide the necessary equipment, or will I have to purchase it?
DATAMARK works with each client to agree on a solution that will best meet individual needs. We have clients that purchase all of the equipment up front; while for others we incorporate the cost of the equipment into our billing rates over the life of the agreement.
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- We have very strict data and physical security requirements. How can we be sure that DATAMARK can comply with those?DATAMARK keeps security concerns always in the forefront of every operation. We continuously work with security experts to ensure that we are deploying best-practices in the areas of physical and data security. We are routinely subjected to audits by our clients and third-parties that confirm our commitment.
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- How can I obtain an estimate for the cost to outsource my project to DATAMARK?
You can complete our online form, call us, or e-mail us. One of our Business Development Managers will contact you.
Contact Us
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“During the past year, we have been extremely impressed with DATAMARK’s win/win philosophy and fantastic attitude. You have shown technical prowess in your ability to generate excellent quality with our wide variety of invoices.” January 2000, Financial Client
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