Mailroom Solution

Objective

Consolidate multiple disjoint Healthcare Insurance mailroom service centers into one centralized processing center. Seamlessly transition all mail to the single resulting site such that there would be no adverse effects to the insurance customers.

Solution

DATAMARK partnered with the client in order to create an efficient process that would meet their objectives. Even though consolidating to one center, unique processing requirements for the various centers were maintained during the transition period. After the transition, unique processes were also streamlined into a single business methodology to further increase efficiency and profitability. Process definition was a hands-on interactive process, utilizing many face-to-face meetings between DATAMARK and the client.

Since original implementation, which began with basic forms processing more than 5 years ago, the project has evolved into complex coverage of all mail received by the Insurance entity.