Tag Archives | Gobal BPO Market
NASSCOM Fires Back

NASSCOM Fires Back

Indian IT-BPO association touts sector’s contribution to the U.S. economy It’s an election year, so presidential candidates are bashing the outsourcing industry as they seek votes from Americans concerned about their job prospects. So it was just a matter of time before India’s National Association of Software and Service Companies (NASSCOM), a nonprofit representing the [...]

Read full story Comments { 0 }
ECM Investment Makes a Comeback

ECM Investment Makes a Comeback

Businesses are planning to stamp out “content chaos” by reinvesting  in Enterprise Content Management systems this year, according to a new report released by market research firm Forrester Research. Enterprise Content Management, or ECM, is defined by AIIM as “the strategies, methods and tools used to capture, manage, store, preserve, and deliver content and documents [...]

Read full story Comments { 0 }
Global Outsourcing Market Breaks Records

Global Outsourcing Market Breaks Records in Contracting Activity

Business Process Outsourcing activity continued to be robust through 2011, according to the latest Global TPI Index data released by industry advisory company Information Services Group. Fourth-quarter Total Contract Value (TCV) of BPO outsourcing contracts valued at $25 million or more was up 60 percent year-over-year, and up 32 percent for the full year, to [...]

Read full story Comments { 1 }
Outsourcing Trends

10 Business Process Outsourcing Trends to Watch in 2012

To welcome 2012, we’re starting a new Outsourcing Insights tradition: picking the top BPO trends for the new year. As expected, hot technologies are a running theme, as is the health—or lack thereof—of the global economy. Maybe we’ll see some clarity (at last!) to the heavily hyped field of cloud computing? Regardless, it will be [...]

Read full story Comments { 7 }
Global BPO Market to Grow to $93.4 billion by 2015

Global BPO Market to Grow to $93.4 billion by 2015

The growing economies of China and India will help push the global business process outsourcing (BPO) market to $93.4 billion in 2015, according to a new forecast by research firm Ovum. As these regions embrace the benefits of BPO, Ovum says China will be the growth leader, increasing its BPO market at a compound annual [...]

Read full story Comments { 0 }
State Of The BPO Industry: An Interview With DATAMARK President Bill Randag

State Of The BPO Industry: An Interview With DATAMARK President Bill Randag

Outsourcing Insights recently sat down with DATAMARK President Bill Randag to get his thoughts on the state of the BPO industry and his recommendations for selecting an outsourcing provider in 2011. A Look Back at 2010 Randag: Contrary to the predictions that 2010 would be the strongest year ever for business process outsourcing (BPO) firms, [...]

Read full story Comments { 0 }