Contact Center Services

Delivering excellence to customers is all about connecting effectively. Today, providing customer service means much more than just operating a “call” center. Businesses are now using “contact centers” to provide product support and technical help by phone, email, online chat and even social networking websites.

It’s a crucial part of the customer experience, but developing a contact center in-house can be an expensive and time-consuming proposition. That’s time and money that can be better focused on your core product or service.

A better option is to consider DATAMARK’s contact center services. We can create a customized solution for your business that takes advantage of DATAMARK’s multi-lingual, worldwide staff for customer support 24 hours a day, every day.

We supply the facilities and equipment, thus eliminating the need for expensive capital investments. And we provide the experienced staffers who are trained to offer outstanding inbound and outbound customer service, from order processing and billing issues to Tier 1, 2, and 3 technical support.

Benefits:

• Reduced labor costs
• Improved customer service
• Improved flexibility and scalability

Contact Center Services:

• Activations
• Appointment Scheduling
• Billing and Payment Support
• Collections
• IT Help Desk Support – Level 1, 2 and 3
• Installation Support
• Order Taking and Tracking
• Product Support
• Sales
• Surveys and Research
• Warranty Support