National Healthcare Insurer Consolidates Several Hundred Fax Machines

A leading healthcare insurer needed to consolidate several hundred fax machines while integrating faxes into the system more quickly. DATAMARK's automated fax routing system improved quality and cut processing labor by 50 percent.

Challenge

A leading healthcare insurer needed to consolidate several hundres fax machines and fax numbers into one location and find a way to integrate the faxes into the system more quickly.

Solution

DATAMARK established a redundant digital fax solution that migrated all existing lines. Faxes were inserted into the workflow through a front-end indexing queue. The indexing queue directed faxes into specific queues based on fax numbers.

The centralized management of faxes improved quality and reduced processng time. It also changed member behavior to send in their receipts using fax, rather than mail, which reduced labor needed by 50%.