Today, providing customer service means much more than just operating a “call” center. Businesses use “contact centers” to provide product support and technical help by voice, email, online chat and social media channels such as Facebook and Twitter.
If this is the kind of customer connection you want to make, DATAMARK can implement a customized multi-channel call and contact center solution for your business that takes advantage of DATAMARK’s multi-lingual, worldwide staff for support 24 hours a day, every day.
Learn more about our:
Strategies for connecting with customers through all channels, including voice, email and social media.Download PDF
The first of two new white papers addressing multichannel customer contact and the Hispanic consumer market. This first paper highlights the importance of authentic marketing and advertising messages in the $1.2 trillion U.S. Hispanic consumer market, and the value of building trust between customers and contact center agents.Download PDF
What channels do customers prefer when reaching out to a company? It depends on the complexity of the customer-service issue. Speaking to a real person on the phone is preferred by many, but more and more, customers are using alternative channels, including social media.
Fill out the form below or contact us via email at firstname.lastname@example.org to learn more about how DATAMARK can assist your organization.