24/7 Support
To ensure the highest level of customer care, DATAMARK IT Support and Commercial Managers are available 24/7 via email, mobile phones and pagers.
Commercial Managers
DATAMARK’s Project and Commercial Management Teams are available 24/7 through email, mobile phones and pagers - ensuring there is always a direct line of communication available for immediate support.
IT Support
Issue tracking and resolution systems send alerts to issues for immediate tasking. IT staff are on-site from 7 to 6 MST and pager on-call response 24/7.
The IT group has the following SLAs for IT Trouble Tickets: Critical 24 Hours, Serious 48 Hours, Minor 72 Hours.
USA
MEXICO
INDIA