Employee Training, Hiring, & Retention
We Hire, Train and Retain to Deliver World-Class Customer Experience
Outstanding agents make for outstanding customer experiences. Although we can create an outsourced contact center solution for nearly any location around the world, many of our customers select our onshore and nearshore locations along the U.S.-Mexico border to host their customer service and support centers.
These locations offer access to one of the world’s largest binational, bilingual workforces supported by an excellent educational infrastructure. A highly educated, technically trained workforce is available to support your customers in fluent English and Spanish, helping your organization engage with the $1.2 trillion U.S. Hispanic consumer market.
We begin by recruiting the best agent candidates in the workforce. We then work with you to develop tailored training designed to produce agents who are an extension of your brand.
Our instructor-led training includes Quality Assurance steps to ensure that every agent is prepared before representing your company on the contact center floor.
We understand the value of experience. Our agent retention strategy includes competitive pay and benefits and bonus systems to boost your performance numbers while incentivizing agents to provide world-class service every day.