Formulating a Strategy for a Client In Need of Scalability

Formulating a Strategy for a Client In Need of Scalability

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Scaling based off Seasonality

DATAMARK partnered with a client whose business needs to include a scalability process that could accommodate different circumstances without compromising customer satisfaction. This case study elaborates on how DATAMARK was able to not only meet the client’s service level agreements but also formulate a staffing process based on customer interaction volume. 

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