How DATAMARK Keeps Your Business Moving Forward
What if you could turn midnight flight cancellations into successful rebookings? Or routine shipping inquiries into upsell opportunities? Even frustrated hotel guests can become five-star reviews. Learn how our AI-powered BPO solutions keep operations moving around the clock.
Reliable 24/7 Service
Our global contact center outsourcing solutions provide:
Streamlined Workflows. Flawless Execution.
DATAMARK BPO services deliver:
An Intelligent Approach to Legacy Document Processing
Capture, process, and deliver critical documentation, including:
Airlines & Travel
Make life easier for customers, from booking to landing, with 24/7 support, real-time rebooking capabilities, and proactive communication.
Hospitality & Hotels
urn every guest interaction into a five-star experience through personalized service, instant reservation management, and multilingual concierge.
Freight & Logistics
Keep supply chains moving with specialized support for freight forwarding, transportation, warehousing, order fulfillment, last-mile delivery, supply chain, and customs brokerage.
Ground Transport
Support rideshare, food and parcel delivery, and transportation networks with scalable customer service, driver support, and back-office operations.
DID YOU KNOW?
Cost pressures are rising, as is the pressure for digital transformation. Today, 70% of shippers want to cut shipping costs (2025 BCG survey). Most logistics companies see GenAI as “the most transformative” industry force, though only 10% have actually deployed it.
DATAMARK builds solutions for cost efficiency and digital transformation.
Why Travel & Transportation Leaders Choose DATAMARK
Industry-Specific Expertise
Decades of experience serving transportation giants, with deep understanding of logistics workflows, regulatory requirements, and the importance of on-time performance.
Globalized Scalability
Strategic locations for follow-the-sun operations, including U.S., Mexico, and India, ensuring 24/7 coverage for time- sensitive transportation, hospitality, and travel needs.
Compliance and Security First
DOT, FMCSA, and internal trade regulation compliance built into every solution. Get automated compliance checks, secure data handling, and comprehensive audit capabilities.
Continuous Innovation
Use our Innovation Lab to test new solutions with your data and see projected ROI before committing. Our team is constantly innovating new ways to improve efficiency, accuracy, and customer satisfaction.
CASE STUDY
Global Logistics Leader Achieves 24-Hour Document Processing
One of the world’s largest international couriers faced critical challenges with cross-border shipments between the United States and Canada. Commercial invoice delays threatened the company’s reputation for on-time delivery.
DATAMARK delivered a near-shore/ farshore outsourced document processing solution that:
Global Freight Company Optimizes Rejected Delivery Process
For a company that handles four million daily packages across 721 U.S. stations, resolving rejected deliveries can be a costly, time-consuming process. Especially when certain packages cannot be rerouted due to legal and logistical restrictions.
DATAMARK implemented a custom workflow automation to auto-close packages before arriving to an agent, resulting in:
Logistics Firm Scales 600 Full-Time Equivalents at Speed
When the U.S. government abruptly ended its de minimus exemption, a leading logistics provider suddenly faced an increase in shipments needing document checks, data entry, and regulatory validation—with very little time to close the gap.
DATAMARK filled a 600-person gap in customs support, allowing the logistics company to:
