RESOLVE ISSUES WITH IT HELP DESK SUPPORT
TROUBLESHOOT HARDWARE, SOFTWARE, MOBILE & BYOD ISSUES
Large enterprises don’t need the expense and distraction of having to build and maintain in-house IT Help Desk Support Centers when the function can be outsourced. A contact center services provider like DATAMARK can offer lower cost, and better quality services. We also include these capabilities:
Improve Customer Service with Omnichannel Contact Centers and Performance Management
Join Randy Arrellano, VP of Sales and Marketing, and Shawn Ollis, VP of Global Operations, as they explain how DATAMARK’s approach to Omnichannel Contact Centers and Performance Management leads to high-quality customer service.
OMNICHANNEL IT HELP DESK SUPPORT
OFFER IT HELP DESK SERVICE ON ANY PLATFORM
With our headquarters located in one of the largest bilingual, binational metroplexes on the U.S.-Mexico border, we have access to the highly educated support agent workforce necessary for delivering world-class IT Help Desk Support. Our agents are skilled in handling and resolving IT issues in English and Spanish. Our cloud-based contact center technology can deliver bilingual IT Help Desk support through multiple communication channels, including inbound and outbound voice, email, and web chat.
BENEFITS OF OUTSOURCING TO A CONTACT CENTER
IMPROVE CUSTOMER SERVICE, EARN LOYAL BRAND CHAMPIONS
Ensuring proper customer support is crucial for maintaining customer loyalty, protecting brand reputation, and driving business growth. You will increase customer satisfaction while improving issue resolution rates and response speed while leveraging better technology and security. Free up internal resources so you can focus on core operations to increase productivity and revenue growth. Provide multilingual support to serve global customers in different regions.
Experience
of customers say customer experience is a very important factor in their purchasing decisions.
PwC
Cost Savings
of operational costs can be saved by outsourcing customer service functions to a contact center.
Deloitte
INterpretation
of consumers are more likely to decide to buy a product when sales information is provided in their native languages.
Common Sense Advisory
Technology
of companies plan to invest in outsourcing to leverage technology and digital capabilities.
Deloitte
WHY CHOOSE DATAMARK?
LEADERS IN IT HELP DESK SUPPORT SINCE 1989
In addition to recruiting and training the best IT Help Desk Support candidates, we provide our staff with targeted training on your company, its culture, and its products to ensure that our outsourced call center is truly an extension of your brand. With offshore and near-shore solutions available, DATAMARK can offer clients 24/7 IT Help Desk Support solutions so your customers can get the assistance they need when they need it. Our staff delivers support to customers around the clock, giving you an edge over competitors. IT Help Desk Support outsourcing companies also enable you to get the real-time data and reporting needed to influence business decisions. Your team will be kept updated on everything happening in your outsourced product technical support services center so it can continue to deliver the results and value you need. Learn more by contacting a DATAMARK representative today.
HOW WE HELP OUR CLIENTS
CONTACT CENTER CASE STUDIES
We help Fortune 500 companies, large enterprises and government agencies address the greatest challenges to their businesses to increase their profitability as they grow. Explore the case studies below to learn how we’ve helped our customers and how we can help your business, as well.
INDUSTRIES SERVED
With more than 20 years of experience supporting companies in various industries and driven by deep expertise in process innovation and contact center solutions, DATAMARK’s solutions and services are designed in collaboration with our customers. Working together, using process re-engineering methods that are steeped in analytics, we continuously look for opportunities to streamline and automate processes, with a focus on delivering an unparalleled customer experience and enhancing engagement with payers, providers and customers for better outcomes.
