DATAMARK Demystifies Off-Shore, Near-Shore, and On-Shore Outsourcing Call Center Options

The company’s latest guide walks enterprise-level organizations through the unique benefits of each, so it’s easier for decision-makers to identify which one’s the best match.

DATAMARK, a leading business process outsourcing company, recently released “Off-Shore, Near-Shore, or On-Shore Outsourcing: Choosing the Best Location for Your Call Center,” a new guide to help key stakeholders understand the benefits of each quickly and identify the best solution for their organization. The complete guide is now live on

The document is part of DATAMARK Insights, a growing collection of reports, how-to guides, and industry-specific articles designed to help business leaders address their greatest challenges and improve in areas like efficiency, accuracy, and cost by leveraging data-driven strategies.

“Off-Shore, Near-Shore, or On-Shore Outsourcing: Choosing the Best Location for Your Call Center” lays out examples of each option and how it works, then provides a straightforward summary of each one’s unique benefits. It addresses areas like cost, communication, security, and culture, offering a balanced look at all three.

“There isn’t a singular option that’s best for everyone or best in all circumstances,” explains DATAMARK Vice President of Client Solutions, Nina Brown. “It really comes down to understanding the organization—how it works, what its goals are, and the pain points it’s coping with.”

Brown says that DATAMARK works very closely with the organizations it serves and invests a great deal of time getting to know what’s happening on the inside before an ideal solution emerges. Companies that want to minimize their costs, for example, often opt for off-shore outsourcing, but she indicates that near-shore outsourcing can be a happy medium for those who want savings, yet also prefer to have operations closer to home.

“Organizations sometimes overlook on-shoring too,” Brown adds. “The reality is, you can increase efficiency and reduce costs no matter which solution you choose as long as you’re partnering with an outsourcing company that has the experience and strategies in place.”

Enterprise-level organizations that have further questions about choosing a location for their call center or are ready to begin the process can visit for more information.

About the Company:

Founded in 1989, DATAMARK, Inc. is a leading Business Process Outsourcing (BPO) company headquartered in El Paso, Texas. DATAMARK serves Fortune 500 companies, government agencies, and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India, offering a wide range of outsourced back-office services, including call center services; high-volume digital mailroom and mail center management; and data entry, document processing, and document management, and business engineering services.

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