DATAMARK to provide outsourced services for a U.S. market leader in over-the-phone language interpretation.
DATAMARK is proud to announce the addition of its newest client to the company’s portfolio of outsourced business services.
DATAMARK, a global provider of business process outsourcing (BPO) and contact center services, will provide support for one of the country’s leading over-the-phone language interpretation service providers. DATAMARK’s contact center agents will handle a large volume of the client’s Spanish-language calls involving business, insurance, and healthcare.
DATAMARK Business Development Manager Mark Pryor said the client sought a contact center services provider/partner that could meet the company’s requirements for providing the highest quality interpreters and translators, supported by a robust contact center infrastructure and an experienced management team.
“Our ability to recruit quality employees, our analytics capabilities, and our process-improvement focus made us a great match for this company,” Pryor said. “By working closely together, we have become partners focused on mutual success, profitability, and exceptional language interpretation service quality for our client’s customers.”
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