Customer Service Outsourcing

DATAMARK empowers Fortune 500 companies to provide 24/7 Customer Service and Support to ensure customers always receive the assistance they need when they need it most.

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Deliver Excellent Customer Service on Any Channel at Any Time

With offshore and near-shore customer service outsourcing solutions available, DATAMARK can offer clients 24/7 support so your customers get the right assistance when they need it most.

Without the ability to develop a dedicated customer base, businesses can’t survive. Customers are essential stakeholders in your company and ultimately determine its success or failure. In addition to filling a market need for products and services and setting yourself apart from the competition, it is crucial to build a winning customer service strategy that resolves issues and keeps customers coming back in the future. Working with a customer service provider allows you to outsource customer service to experts who will help build and implement the best strategy for your business.

Deliver Excellent Customer Service on Any Channel at Any Time

We’re an Extension of your Customer Service Team

DATAMARK, one of the leading customer service outsourcing companies, knows how important it is to cultivate and maintain positive relationships with your customers. Whether you need customer service outsourcing for inbound or outbound processes, outsourcing customer service to DATAMARK’s team of professional support agents will give you all the help you need. We will work with your company every step of the way to ensure that your customer needs are always taken care of. Your customers connect with your business by phone, email, social media, the web, and mobile. This is why it is essential to outsource customer service to a team that answers questions and provides support for every interaction.

We're an Extension of your Customer Service Team

Why DATAMARK for Customer Service Outsourcing?

At DATAMARK, our customer support outsourcing services begin with our agents. We provide our customer support agents with continued training and development so that we can set up outsourced customer service solutions for our clients worldwide. An effective customer service strategy is about more than just people answering phones. In addition to recruiting and training the best candidates in the industry, we provide our staff with targeted training on your company, its culture, and its products to ensure that our outsourced call center is truly an extension of your brand.

With offshore and near-shore solutions available, DATAMARK can offer clients 24/7 customer support solutions so your customers can get the assistance they need when they need it most. Our bilingual staff delivers support to English-speaking and Spanish-speaking customers, giving you an edge over competitors. Customer service outsourcing companies also enable you to get the real-time data and reporting needed to influence business decisions. Your team will be kept updated on everything happening in your outsourced customer service center so it can continue to deliver the results and value you need. Learn more by contacting a DATAMARK representative today.

Our Capabilities:

  • Multi-Channel Contact Center
  • Bilingual Call Center (English / Spanish)
  • Inbound Call Center
  • Outbound Call Center
  • 24 Hour Call Center

Solutions in Action for Call Center Services

Outsourced call centers with DATAMARK allow businesses and large enterprises to work with one of the top call center outsourcing companies and create a plan that takes your organization to the next level. We specialize in customer care, inbound and outbound sales, order processing, technical support, customer relationship management, chat support and email response. Here are just some of the services DATAMARK offers to move your customer service processes forward:

  • Multi-Channel Contact Center
  • Bilingual Call Center (English / Spanish)
  • Inbound Call Center
  • Outbound Call Center
  • 24 Hour Call Center
  • Call Center Technology
  • Onsite Contact Center

When it comes to call centers, outsourcing enables businesses to satisfy the needs of all of their customers, no matter where they are in the world. Rather than being restricted by your business’ location and local work schedule, outsourcing opens up greater possibilities for connecting with your stakeholders. A 24-hour call center ensures your customers can always receive assistance, leading to better future satisfaction and loyalty. Setting up a call cloud center frees up valuable office space and resources. As you plan out your cloud-based call center, work with call center outsourcing companies that know your industry best.

Customer Success Stories

For over 30 years, we’ve helped Fortune 500 companies, large enterprises and government agencies address the greatest challenges to their businesses to increase their profitability as they grow. Explore the Case Studies below to learn how we’ve helped our customers and how we can help your business as well.

Contact Us

Send a Message

Set up a free consultation or ask to speak to one of our outsourcing experts. We are here to help you.

Let’s Talk

Ask how we can help streamline workflows, control risk and upgrade your customer experience.

Datamark, Inc. Global Locations
PHONE (U.S.)
PHONE (INDIA)

CHENNAI
91-44-4905-3626

MUMBAI
91-22-6148-4000

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