A PARTNER YOU CAN TRUST TO REPRESENT YOUR BRAND
DISCOVER OUR PARTNERS AND AWARDS – REFLECTING THE DEDICATION, EXPERTISE, AND EXCELLENCE THAT DEFINE OUR WORK.
US-BASED CALL CENTER OUTSOURCING
COMPLIANCE READY. CULTURALLY ALIGNED
Overcome domestic call center staffing challenges while delivering the service quality your customers have come to expect. Across five U.S. locations, DATAMARK sets the standard for domestic compliance and cultural alignment.
GLOBAL CALL CENTER OUTSOURCING
UNIFIED BY DATAMARK STANDARDS
Tap into highly skilled, cost-efficient call center services across three strategic locations: the United States, Mexico, and India. Count on DATAMARK to help your customers wherever—and whenever—they need it.
24/7 CALL CENTER SERVICES
ALWAYS ON. ALWAYS BRAND-ALIGNED
Helping multinational companies deliver true follow-the-sun support in alignment with modern customer demands. Rely on continuous omnichannel support operations made possible by DATAMARK’s extensive coverage across major time zones.
SERVICE IN YOUR CUSTOMERS’ LANGUAGE
SUPPORT FOR 25+ LANGUAGES
DATAMARK meets your customers where they are in their native language. This includes support for 25+ languages and 20+ languages for interpretation services. With global delivery centers employing 4,600+ employees across the United States, Mexico, and India, DATAMARK is ready to deliver excellence in a multilingual world.
BEYOND CALLS: CONSULTING, TRAINING, AND CX INNOVATION
Our average tenure of partnerships with Fortune 500 brands is 16 years. Why? Because DATAMARK clients get more than routine call handling: they get trusted guidance from a team with decades of contact center experience.
CALL CENTER TRAINING & DEVELOPMENT
Proven industry-specific training programs that shorten training time, improve performance, and strengthen agent retention. Learning pathways include the use of AI screening, AI-simulation-driven training, and ongoing AI training.
CALL CENTER CONSULTING
Find innovative solutions to your most pressing challenges from our team of expert contact center consultants. Solve staffing and technology problems, answer strategy and implementation questions, and modernize your operational roadmap.
CUSTOMER EXPERIENCE INNOVATION
Validate CX solutions before you implement and scale. DATAMARK Innovation Lab offers immersive expert-led demos of call center use cases tailored to your specific environment. Test new tools, build MVPs, and prove out ROI for strategic innovations.
THE DATAMARK DIFFERENCE:
EXCEPTIONAL PEOPLE, REPEATABLE RESULTS
TAILORED PROGRAMS INSTEAD OF ONE-SIZE-FITS-ALL
Get practical guidance that’s customized for your business and industry vertical. DATAMARK has a track record of building tailored call center solutions for key sectors, including healthcare, insurance, and transportation.
ENTERPRISE-GRADE CAPABILITIES WITH BOUTIQUE AGILITY
Need to scale hundreds of full-time call center staff in a compressed timeframe? We can do that. Looking for a more personalized, white-glove experience from account managers, success professionals, and consultants? We do that, too.
CONTINUOUS IMPROVEMENT DRIVEN BY YOUR METRICS
Track performance based on the indicators that matter most to your business. Adapt and evolve based on reliable data. DATAMARK remains committed to a data-led, Lean/Six Sigma approach to continuous process improvements.
AVERAGE HANDLE TIME
(AHT)
Measure the average duration of a complete customer interaction, including talk time, hold time, and after-call work.
AVERAGE SPEED OF ANSWER
(ASA)
Measure the average time it takes for a call to be answered after it enters the queue.
CUSTOMER SATISFACTION SCORE
(CSAT)
Indicates how satisfied customers are with a company’s services.
NEW PROMOTER SCORE
(NPS)
A customer loyalty satisfaction measurement tool that gauges how likely customers are to recommend a product or service to others.
FIRST CALL RESOLUTION
(FCR)
Measures a company’s ability to resolve customer issues during the first interaction, significantly impacting customer satisfaction and operational efficiency.
UTILIZATION
(AGENT OCCUPANCY)
Refers to the percentage of time that agents are logged in and actively engaged in work, including both call-related activities and other tasks.