Energy & Utilities Services

The energy and utilities is under constant pressure to deliver cost-effective public services while maximizing value for shareholders and taxpayers. Document-centric business processes can be difficult to manage and a distraction from the truly critical functions of securing energy sources and delivering them efficiently to customers.

DATAMARK's enterprise content management (ECM) solution can assist utilities with streamlining document processes, capturing data and making it quickly retrievable through a search engine. An outsourced content management solution can help utilities avoid costly outlays for hardware, software or IT staff. An overall ECM solution can improve record retention and search services to maintain compliance requirements.

Documents of Energy & Utilities

Types of energy and utility documents processed by DATAMARK include, but are not limited to:

  • Customer applications
  • Change of address
  • Employee records
  • Invoices
  • Meter readings
  • Purchase orders

Brochures   related to Energy & Utilities

  • Contact Center Services

    DATAMARK can create a customized contact center solution for your business that takes advantage of our multilingual, worldwide staff for customer support 24 hours a day, every day.

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  • Business Process Transformation

    DATMARK's Business Engineering team can re-think the way you do business by identifying problem areas in your business process management and using Lean Six Sigma strategies to improve efficiency, productivity and service.

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  • Digital Mailroom Management

    On-site or off-site, DATAMARK redesigns workflows and uses the latest technologies to turn hard-copy and electronic documents into useful digital information.

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  • Scanning & Imaging Services

    Our global delivery centers are equipped with high-volume platform scanners, OCR technologies, and have the necessary production and storage space to quickly ramp up large-scale scanning projects.

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White Papers   related to Energy & Utilities

Case Studies   related to Energy & Utilities

Videos   related to Energy & Utilities

Business Process Analysis (BPA)

DATAMARK has released a new video offering a quick overview and explanation of the company’s Business Process Analysis (BPA), which is the first step in a complete portfolio of consulting services.

DATAMARK Outsourced Bilingual (English/Spanish) Contact Center Services

In five minutes, learn about DATAMARK’s outsourced contact center solutions. Our bilingual (English/Spanish) agents will help your organization connect with the $1.2 trillion U.S. Hispanic market.

Infographics   related to Energy & Utilities

The Multichannel Experience

What channels do customers prefer when reaching out to a company? It depends on the complexity of the customer-service issue. Speaking to a real person on the phone is preferred by many, but more and more, customers are using alternative channels, including social media.

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Articles   related to Energy & Utilities


Our Partners

DATAMARK® develops strategic alliances with some of the world’s leading software providers, technology distributors, system integrators and value-added resellers to deliver comprehensive business process solutions to our clients.

 

Contact Us

Fill out the form below or contact us via email at info@datamark.net to learn more about how DATAMARK can assist your organization.