Retailers and manufacturers can benefit from DATAMARK's services in many ways. First, if there is a business process that seems to be continually bottlenecked or leading to poor customer service, our teams can perform a business process analysis to identify the pain points and re-design an improved, streamlined workflow that takes advantage of proven automated technologies.
If the process is forms-intensive, DATAMARK can help retailers and manufacturers with document-processing services that use both automation and manual operators to handle structured, unstructured and semi-structured forms.
DATAMARK also can create solutions for customer service, such as multi-channel contact centers. As is well known, customer service has moved beyond call centers, and operators are engaging with customers via email, online chat and social media forums. If you're in need of Spanish-English bilingual services, DATAMARK is located in the Southwest U.S., home to a large, well-educated and experienced bilingual workforce.
Speed up turn-around-time and improve quality and customer satisfaction with a rebate processing solution from DATAMARK.Download PDF
Strategies for connecting with customers through all channels, including voice, email and social media.Download PDF
Rebates are a great tool for building a base of satisfied, repeat customers. But if your process results in long turn-around-times and payment hold-ups, those customers will think twice before buying from you again. DATAMARK can help your company rethink and redesign its entire rebate process, from the inbound mailroom to the digital imaging of forms, to contact-center service.Download PDF
In five minutes, learn about DATAMARK’s outsourced contact center solutions. Our bilingual (English/Spanish) agents will help your organization connect with the $1.2 trillion U.S. Hispanic market.
What channels do customers prefer when reaching out to a company? It depends on the complexity of the customer-service issue. Speaking to a real person on the phone is preferred by many, but more and more, customers are using alternative channels, including social media.
To help you develop your customer relationship management and contact center strategies for the holidays, we’ve put together a festive infographic revealing shoppers’ customer-service expectations this time of year.
Fill out the form below or contact us via email at firstname.lastname@example.org to learn more about how DATAMARK can assist your organization.