Call Center Week Roundtable Discussion: “More Than Metrics”
This is an on-demand presentation of the 2015 Call Center Week Online executive roundtable, “More Than Metrics – How To Drive Real Results, Not Just Better ‘Scores,’ In Your Contact Center.”
Roundtable panelists include
- DATAMARK President Bill Randag
- Stefan Captijin, Senior Director of Product Marketing at Genesys
- Brad Snedeker, Innovation Center Manager at Calabrio
Roundtable topics include:
- Defining the ultimate objectives of a contact center.
- What metrics should contact centers focus on?
- When it comes to agents and customers, what challenges do contact centers face today?
Address: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA