Thought Leadership

Customer Success: How We Make It Happen

Since 1989, DATAMARK has provided Business Process Outsourcing (BPO) services from call center to digital mailroom outsourcing across several industries. That’s over 30 years of experience working with Fortune 500 companies, government agencies, and everyone in between.

The ingredients to our success? We continuously refine our processes with new learnings, trends, and technologies. Most importantly, we prioritize the success of our customers: we show that we care. The techniques are essential. They are the “what.” But we know that true success depends on the “how.”

Whether you’re an existing or potential customer of ours, you may wonder exactly how we show that we care. So here’s what to expect when you get on your first or 100th call with us – 

First, We Learn About Who You Are

We believe in establishing a genuine working relationship to support your needs and goals effectively. We do this by first learning about who you are. And because your time is valuable, we do the preliminary work on getting to know your background before our initial call.

One way we achieve this is by identifying your persona, a method to help put ourselves in your shoes. We’ll get a general grasp of what kind of problems you may be dealing with based on your industry, department, and location. Additionally, we ask ourselves questions like:

We make sure to come prepared with all information we need to conduct the smoothest discussions.

We Determine What Your Needs Are

When you finally get on a call with us, we can fill in the blanks of who you are, where you’re coming from, and your needs. You need us to understand how to solve your practical business problem(s), not just explain our service features. Essentially, we listen to everything you have to share. 

Do you need to outsource your documentation processing? Or maybe you’re in need of hiring, training, and retaining qualified interpreters. If you’re unsure what you need, that’s fine, too. DATAMARK experts are seasoned professionals. You’re in good hands.

We go through as many touchpoints as you need to develop a service-level agreement or SLA that you can sign off on with complete confidence. Our SLA is designed to set clear expectations with plans to mitigate any issues before they occur.

We Agree on Your Preferred Mode of Communication

From the get-go, we list every possible communication channel you can reach us with:

Remember, you’re our priority. We want to communicate in the most convenient and comfortable way for you, from initial calls to follow-ups, inquiries, project milestones, and beyond.

We Use Various Tools and Resources to Streamline Our Work

Various tools are used to assist us throughout our interactions:

Additionally, we follow DATAMARK processes that have been outlined with all the best practices we’ve gathered within the past three decades. These insights are available for you whenever you need them.

Customer Success Is Our Success

All in all, your success is our success. We exemplify this by ensuring you feel heard, understood, and supported at every step of our collaboration.

Have you reached out to us yet? You can contact us anytime, and a DATAMARK representative will get back to you in no time.

Celebrating 30 Years of Exceptional Service