Thought Leadership

From A Call Center To A Fully-Functioning Contact Center: A Growing Trend

Transforming an existing call center into a full-functioning contact center can be challenging. While the statistical findings convey the customer’s demands for state-of-the-art communicational channels and platforms, knowing how to do so can cause an organization to lose focus of its core competencies.

DATAMARK has designed a useful infographic to help illustrate how a call center can transform into a contact center and why it is important for business.

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