Thought Leadership

Industry Top Performers Understand the Benefits of Freight Bill Outsourcing

Carriers need to focus on getting their customers’ cargo safely to its destination and on time. That’s why the most efficient companies avoid the hassle of capturing data from bills of lading and other transportation documents by turning over the function to business process outsourcing (BPO) companies that specialize in services for the trucking and cargo transportation industry.

Outsourcing the processing of bills of lading and other documents—both paper and electronic—offers freight carriers several benefits, including cost savings, faster time-to-cash, and improved customer service.

Outsourcing to Control Costs

Carriers are experts at moving freight, but non-core business functions such as scanning, automated form classification, automated data capture, and manual data entry are the domain of third-party freight service providers like DATAMARK. Specialists in freight process outsourcing remove wasteful steps to make the document workflow as efficient as possible, helping to reduce operational costs and loss of valuable time. Additionally, paper bills of lading and other transportation documents can be scanned remotely and digital images transmitted for processing in cities with lower labor costs. The processing of documents can be handled in lower-cost communities in the U.S. or, to unlock even lower processing administrative costs, to near-shore and off-shore locations.

Faster Time-to-Cash With Digitized Bill of Lading

The sooner a freight bill of lading can be digitized, audited, approved, and uploaded onto the server, the quicker a freight invoice can be generated for payment. The BPO service provider can help freight carriers develop a bill scanning solution using scanners at the freight terminals, at locations on the road, or even in-cab, using mobile devices or portable scanners. BPO providers will typically have global locations for document processing, allowing for 24-hour service seven days a week, 365 days a year. DATAMARK, for example, has service delivery centers in the U.S., Mexico, and India, connected by a secure, high-speed network for around-the-clock document processing. Outsourcing brings a worldwide team to clients, all working to ensure rapid freight document reconciliation and freight payment.

Improved Customer Service

Freight Bills of lading and other freight documents are not universally standardized across the globe, so it takes a team with years of experience with the logistics and freight process to ensure error-free freight bill processing. DATAMARK’s document processing staff are familiar with the variety of unstructured, semi-structured, and non-standard paper forms used in the freight industry.

Quality Assurance

Quality assurance, error-correction teams, and freight bill auditors help ensure pleased customers and peace of mind for freight carriers. 

To learn more about document processing services for the freight industry visit

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