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Prioritizing customer success is at the core of most, if not all, business operations. And if your clients are looking to scale their business – especially globally – it’s imperative they provide their customer base with multilingual customer support.
Is it really that important? Yes! Studies show that:
The consensus? To retain and expand their customer base, your clients must speak their customers’ language. In order to do that, a comprehensive strategy is needed; a solid implementation plan that is tried, tested, and true.
DATAMARK delivers multilingual interpretation services across a number of industries, from recruitment to training and beyond. As a leading Business Process Outsourcing (BPO) provider since 1989, we have over 30 years of experience working with Fortune 500 companies, government agencies, and everyone in between. We can work with you, too.
Let’s go over what you can expect from our interpretation services to best support the needs of your clients around the globe and around the clock.
Our collaboration reveals a common goal: to increase customer satisfaction for your client’s business. Therefore, we aim for a seamless, holistic integration of our interpretation services. We work with you as much as we work with our interpreters in achieving our common goal.
| We work with you Strategy development, launch, and continuous support Optimization of costs, resources, processes, and more Implementation of the latest technologies and solutions | We work with our interpreters Thorough recruitment and vetting process to scout the best interpreters Targeted training that aligns with client goals and company culture Ongoing coaching and quality monitoring. |
Together, we can provide your clients with
With interpreters who are well-versed in multiple languages, skills, industries, and technologies, we deliver customer support that is proactive, professional, and accessible – all around the globe and around the clock.
Our interpreters work from three main locations, remote and in office, to support your clients in whichever time zone they need us. Let’s take a look at the unique benefits of each location.
Spanish is the second most spoken language in the United States. If your client’s business operates mainly in the U.S., the Spanish language is most likely needed. (See how we helped a leading marketing company improve its customer service with English/Spanish bilingual support.)
Mexico is a hotspot for DATAMARK recruitment, as 12,983,875 of its registered citizens are English/Spanish speakers with a minimum of high school education. Within our border (where a vast majority of our interpreters reside), around 60% of the population are English/Spanish speakers. In the last six years, we’ve processed more than 114,600 applications from Mexico.
What else:
Overall, working with our interpreters in Mexico not only aligns with the U.S. workspace but significantly reduces costs for your client’s bottom line.
Our interpreters in India go beyond the Spanish language. Regional languages include Bengali, Gujarati, Hindi, Nepalese, Punjabi, Udu, Malayalam, Telugu, Tamil, and Sylhet. International languages include English, Arabic, Burmese, French, German, Italian, Portuguese, Turkish, and Mandarin.
In Mumbai, we work with over 450 frontline members. And we’re proud of maintaining a turnover rate below 6% in 2022. As one of the largest metropolitan cities in the world, Mumbai continues to amaze us with its interpretation capabilities. Our interpreters are especially knowledgeable in Chennai, the leading business and IT hub in India.
What else:
By working with both locations in Mexico and India, we can provide around the clock support.
Most of our interpreters work from Mexico and India, as those locations are the most cost-effective. But we can run our interpretation services from within the United States as well. Whatever you need, we can do. (See how we’ve worked to improve operations for a major call center in the U.S.)
Since the outbreak of the pandemic, the world has drastically shifted to digital. Today, our interpreters primarily work from home. This is a fantastic option to free up office space, resources, and reduce costs. Additionally, a remote environment helps us recruit top-talent interpreters from anywhere in the world. However, we can set up in-office call centers based on your client’s needs.
Now you know the ins and outs of DATAMARK’s interpretation services and how we work to ensure an excellent customer experience for your client’s business. What are your needs?
And where do you need us? We got you covered 24/7 around the globe. Contact us and a DATAMARK representative will get back to you in no time.
