Thought Leadership

How DATAMARK’s Core Values Shape Our Approach to Business

Since 1989, DATAMARK has provided Business Process Outsourcing (BPO) services for several organizations. From revamping the documentation process for a major enterprise to saving costs for a Fortune 100 company, we have accomplished many feats across numerous industries. Without a doubt, we owe these achievements to our team members and the core values they have embraced and exemplified over the last 30 years, essentially shaping DATAMARK into the leading BPO company it is today.

Our core values continue to support our mission of delivering the highest level of BPO and Contact Center services for our clients, inspiring the principles and beliefs that drive our members to take positive action in their everyday work. Here at DATAMARK, our core values dictate everything we do:

• Respect: We treat others as we would like to be treated.
• Integrity: We do the right thing.
• Teamwork: We work together to reach our goals.
• Teachability: We are eager to learn and evolve.

Whether you’re a customer, prospect, or strategic partner, we want you to know that these four pillars of respect, integrity, teamwork and teachability make up the foundation – the heart – of our service offerings. We expand upon how we do so below.

Respect

We treat others as we would like to be treated. Respect is at the forefront of every action we take. At DATAMARK, we believe that people come first; our people are our greatest assets. That means we take great care of our people by prioritizing customer success and employee satisfaction. 

We affirm respect:

• We value and foster diversity.
• We avoid offensive or inappropriate behavior.
• We are courteous with everyone we come in contact with.

Integrity

We do the right thing. Integrity is the second core value we adhere to. Business integrity means closing gaps between our intentions and actions and ensuring our interactions with all points of contact are aligned. One of the ways we do this is by providing clear, accurate, and accessible performance metrics and updates for our clients.

We affirm integrity:

• We are always open and honest in our interactions, internally and externally.
• We obey the law, following industry standards and best practices.
• We exercise business ethics, providing specialized training and workshops.

Teamwork

We work together to reach our goals. DATAMARK collaborates on a wide range of projects that involve many moving parts. For the kind of work that we manage, exceptional teamwork is mandatory. Especially for time-sensitive matters, all hands are on deck as we move quickly and efficiently to meet client needs.

We affirm teamwork:

• We seek appropriate solutions to differing opinions and perspectives.
• We place the welfare of the team above our own personal interests.
• We always remember to work as a team to achieve performance goals for our clients.

Teachability

Last but not least, we are eager to learn and evolve. We utilize best practices that have been defined and gathered within the previous three decades. And we continuously identify areas for innovation. This is apparent in our BPO services, as showcased in the 311 call center operations example. Our integration of Genesys tech also showcases this.

We affirm teachability:

• We are open to feedback and utilize new insights to improve as professionals.
• We provide an environment of continuous learning with training and workshops.
• We encourage a dynamic of mentoring and shadowing across departments.

Our Mission

All in all, our core values of respect, integrity, teamwork, and teachability help fulfill our mission statement:

“Our mission is to simplify complex business problems for large enterprises by providing clients with a suite of integrated contact center and BPO services in a secure environment, competitively priced, and continuously optimized to fit our customer’s business needs.”

What Are Your Business Needs?

We’d love to hear from you. Feel free to contact us, and a DATAMARK representative will get back to you in no time.