Thought Leadership

Reduce Your Turnover Through Business Process Engineering

Many companies reach a point when they realize their back office process management solutions are outdated and inefficient or it’s time to revamp a business process or even how they’re managed. On their own, these issues can be detrimental to any organization but leave them unchecked for too long and you’ll begin to see more issues, like employee dissatisfaction and turnover become routine.

The road to identifying changes and making a plan to move forward can seem like a daunting task. Changes to a business process or management of a business process require time for reflection, analysis, and the development of a strategic course of action, all while fulfilling ongoing day-to-day tasks.

This is where business process re-engineering comes in; enlisting the help of a trusted BPO partner with expertise and experience in business process re-engineering could be the answer to your business issues. While business re-engineering can address various challenges, let’s keep our focus on one: turnover.

Common Issues That Lead to Employee Turnover

Although numbers may vary across industries, on average, replacing an employee can cost a company upwards of $15,000. If you want to set your business up for long-term success, employee retention will be a crucial stepping stone.

However, to combat an issue like employee turnover, it’s first important to recognize what may cause it. Here are five of the most common issues that may lead to employee turnover.

  1. Organizational Instability: If your management team is inconsistent, constantly reorganizing, shifting focus, and moving people around, then employees will feel lost. This will also cause a lot of confusion and eventually frustration, both of which are enough to make someone seek another job.

  2. No Room to Grow: Good talent often knows the value they bring, and if they feel that there are no adequate growth opportunities at your company, they will jump ship. An organization must have clearly defined paths and resources to help employees develop their skills and take on new responsibilities.

  3. Toxic Company Culture: One of the biggest reasons for employee turnover is a toxic workplace. When employees are disconnected from the company’s mission and core values, they’ll likely be unmotivated and unhappy. 

  4. Chaotic Work Environment: When employees are constantly wondering who they’re supposed to report to and what responsibilities belong to them, there will be discrepancies and division. A lack of organization, especially procedural, can increase stress levels and lead to burnout.

  5. Feeling Underappreciated: Employees don’t need to be coddled, but recognizing a job well done can do a lot for morale. If your entire organization is lacking direction, it’s easy for simple gestures, like recognition, to slip through the cracks.

Have you recognized any of the above issues within your own company? While one or two of these problems may occur every once in a while, it’s when they become a habit that you should worry. That’s where business process re-engineering comes in.

DATAMARK Can Help With Business Process Reengineering

Business processes are often just in the head of the people doing the job and aren’t written down, and this can lead to confusion, unnecessary stress, and even high turnover.

When you select a partner like DATAMARK to perform business process re-engineering, we’ll do a deep dive on-site with your company so that we can analyze current business processes to design a system and workflow that is unique to your needs and goals. Implement innovative and real solutions that will allow you to focus on your core business while remaining competitive in the industry. 

DATAMARK has provided business process re-engineering solutions across various industries since 1989. The DATAMARK business process engineering Team will help you re-think, re-design, and completely transform the way you do business so that you can keep and attract top talent as you work to achieve long-term business goals.

Learn more about our services here or get in touch with one of our Business Development Managers. 

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