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The Essential Guide to Business Process Outsourcing: Everything You Need to Know

The business process outsourcing (BPO) industry is growing in leaps and bounds. The latest from Statista shows $12 billion year-on-year growth with a total valuation of around $90 billion. It’s no surprise, considering BPO has the potential to transform your company’s daily operations and help you build a stronger organization.

But, if you’re new to business process outsourcing, there are many new terminologies to learn, and it’s not always easy to separate the facts from the fiction you read online. On this page, we’ll give you a high-level overview of everything you need to know to decide if BPO is right for your organization and how it can help.

What’s the Meaning of BPO?

BPO is short for business process outsourcing. It involves having a third-party handle your non-core business tasks. These are the things your business has to manage as part of running a company, but they’re not directly tied to the products or services you provide.

Sometimes they’re broken up into front office BPO and back-office BPO.

Commonly Outsourced Processes

Although virtually any business-related task can be outsourced, a few of the most common processes are outlined below.

What Are the Benefits of Business Process Outsourcing?

There are lots of benefits of business process outsourcing. Organizations usually partner with outsourcing companies for one or more of the following reasons:

How Do I Choose Between Outsourcing Companies?

Now that you’ve seen the benefits of outsourcing and all the ways your organization can leverage BPO, you’re probably wondering how you can go about selecting one. Here are a few things to look for:

Find the Right Business Process Outsourcing Solutions for Your Company

Often, organizations don’t know why their current processes aren’t working for them or what they could be doing differently. They simply know something isn’t right or that they’ve grown too big to manage all their side tasks also. Our team is eager to listen to what’s happening with your company and discuss objectives with key stakeholders to identify the BPO solutions that are right for you. Contact us for a consultation.

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