Thought Leadership

Top Outsourcing Trends of 2020

Outsourcing various services and business functions have been a practice of numerous businesses over the past several decades. However, as shifts in the global marketplace continue to evolve and change, so, too, has how businesses are using outsourcing. As a result, there are several changes occurring in this vital business segment, creating new business process outsourcing trends, as follows:

A Decline in Offshoring

As language barriers continue to be a major concern, along with increased costs of doing business overseas, many companies are moving their outsourcing needs back to the United States. The objective of businesses making this move is to provide better customer experiences, while at the same time opening up opportunities for new jobs in the U.S.

A Mixture of Onshore and Inshore Outsourcing

Inshore outsourcing is where a business outsources certain aspects of its operations, like its mailroom, to a qualified provider. The provider supplies the necessary workforce to perform the required job duties but delivers this in-house at the actual location of the business. The best way to think of inshore services is: It is like using an employment agency to fill vacancies, but on a mass scale.

More Diverse Range of Customizable Services

In the past, one of the major concerns of outsourcing was the “take-it-or-leave-it” attitudes of some outsourcing services typically found overseas. Companies were forced to agree to terms where the provider required businesses to turn over specific aspects of their operations, even when they did not need to or want to, but had to in order to get the part of the operations they wanted to outsource. This is no longer the case, and many providers, especially U.S.-based outsourcing firms, now offer custom solutions on a case-by-case basis.

Increased Reliance Upon Cloud-based Solutions

With increased security in the Cloud, businesses are now exploring options for moving more core processes to the Cloud and outsourcing the tasks to qualified service providers. The flexibility of the Cloud enables businesses to gain access to talented teams of professionals through specific providers, without the hassles of recruiting, hiring, and training their own employees.

A Mixture of Project Teams

For major projects, it is not uncommon for some of the team members to be from an outsourced provider. The mixture of company employees and outsourced employees in team environments and projects is going to continue to be a common trend.

An Increase in Security-as-a-Service Models

As technology continues to advance, and more types of services become available through the Cloud, one trend is going to be an increase in specialized Security-as-a-Service offerings from various outsourcing firms. It can be difficult for companies to find experienced security officers and technicians on their own, and reliance on an outside company is going to be essential to ensure data is protected, regardless of where it is stored.

To learn more about onshore, inshore, and offshore delivery centers and solutions for your business, contact the experts at DATAMARK today by calling 800-477-1944. We offer a diverse range of customizable options for businesses of all sizes.

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