Thought Leadership

Working Remote vs. On-Site: What the Pandemic Taught Us

Since the start of the COVID-19 pandemic, we’ve all learned a lot about the realities of remote work vs. on-site work. An unexpected outcome of a remote-first world has been that we’ve all experienced firsthand some of the benefits of remote work, and its challenges too!

As a leading BPO organization, we work with customers to outsource their omnichannel and multilingual contact centersfinance, accounting, loyalty program management, and document lifecycle management. Currently, 70% of the nearshore and offshore workforce at DATAMARK are remote employees while 95% of the USA workforce are working from the office.

I would like to share some of the positive remote work trends we’ve seen as a result of the COVID-19 pandemic.

Top 10 Remote Work Trends

  1. Flexibility to expand to other locations and regions. Remote work has given us the ability to eliminate geographic boundaries. It’s now easier than ever to hire skilled workers and more talent using a modified recruiting strategy.
  2. Efficiency gains. Due to increased workday flexibility, we have seen a rise in work product efficiency. A recent Forbes article stated, “Remote workers are generally more productive than employees who work in an office setting. That’s because the ability to set their work schedule allows employees to work during the hours they are more productive.”
  3. Performance accountability. Along with efficiency gains has come a rise in work performance accountability. Work from home employees value and strive for performance indicators, even when managers are not physically present.
  4. Decrease in operational expenses. Directly impacting the bottom-line, a remote workforce results in a smaller physical office footprint. This instantly lowers some fundamental operational expenses such as real estate and utility costs.
  5. Technology updates. We’ve become nimbler with leading-edge technology. This allows for smoother implementations, quicker risk assessments, more acute information security protocols and clearer policy evaluations to stay on top of business demands.
  6. Cybersecurity. Cybersecurity is now a top priority, because remote work environments don’t usually have the same safeguards as a controlled workspace. To ensure adherence to cybersecurity best practices, we implemented enhanced safety measures for remote employees. This includes cybersecurity awareness campaigns, multifactor authentications, do’s and don’ts when working from home and office, and identity theft risks.

In the event a breach affects our customers’ business, we’ve put proactive security measures into place. This allows us to work with each unique client to return them to service as quickly as possible while safeguarding networks and customer data through thorough remediation and preventive activities.

Why Employees Like a Future That Includes Remote Work

But, as we well know, remote work doesn’t just benefit the company’s bottom line. Working remotely also brought many advantages of a more personal nature for our employees.

Is Remote Work Our New Normal?

Remote work and hybrid work are here to stay. But we at DATAMARK know that and there is no singular solution that works well for every organization. At DATAMARK, we perform a comprehensive business analysis of your business goals before presenting an ideal solution that is aligned with your particular needs and objectives to improve performance and business profit. For 30 years, DATAMARK has provided cost-effective, results-driven Contact Center and BPO solutions to a wide array of Fortune 500 companies. Whatever your goals, DATAMARK has the capability and infrastructure to offer onshore, nearshore, and offshore solutions, all with remote, hybrid, or brick and mortar options. If your organization is considering working with a BPO this year, contact us to discuss what could be possible.

If anyone has had other experiences than those cited here, please comment so that we can all benefit from our collective experiences.

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