DATAMARK Named a Major Contender for Second Consecutive Year
DATAMARK improves position in key assessment areas, named by Everest Group a Major Contender in the Customer Experience Management (CXM) Services Peak Matrix® Assessment 2026 – Americas.
Why DATAMARK Remains a Major Contender in CXM
Experience First. Tools Second.
DATAMARK staffs professionals who have done the work before, then builds agent tools around them. DataSmart, DataNext, and DataScribe run inside live client operations.
Client Relationships Spanning Decades.
Privately held and family-owned since 1989, with an average client partnership duration of 19 years. Our longest client relationship? Thirty years and counting.
Ready for Regulated Industries.
FedRAMP prepared, SOC 2 audited, and PCI DSS compliant, with a BitSight rating of 800. Healthcare, banking, and government programs run under these controls.
Coverage that Scales with Need.
24/7/365 operations across nine locations in the United States, Mexico, and India. Staffed by 4,600+ professionals working in more than 25 languages.
What the Analysts are Saying
Excerpt from CXM Services PEAK Matrix® Assessment 2026: Buyers appreciated DATAMARK for its relationship management, operational excellence, delivery consistency, and ease of doing business.
“DATAMARK continues to be positioned as a Major Contender in Everest Group’s Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2026 – Americas, supported by its experience across banking, insurance, and healthcare, its onshore, nearshore, and offshore delivery capabilities, and continued investments in AI-enabled CX…Its delivery footprint across the US, Mexico, and India provides enterprises with flexibility to align talent availability, language requirements, cost considerations, and operating models with their CX needs. DATAMARK complements this delivery model with proprietary capabilities across knowledge assistance, summarization, and predictive guidance, alongside partnerships in areas such as automated quality assurance, conversational AI, agent assist, and AI-enabled training.”
Chhandak Biswas
Vice President, Customer Experience Management (CXM)
Research & Advisory at Everest Group
Read the Full Everest Group Report to Get:
Full Provider Landscape:
Where every assessed provider in the Americas landed, and how Everest Group grouped them.
3rd-Party Validation for Internal Decision-Making:
Insight to help procurement and finance stakeholders advance sourcing decisions.
Key Vendor Timelines and Movement:
Compare Everest Group placements with previous years in this annually published report.