CASE STUDIES

Case studies feature our most successful client stories. Learn how DATAMARK empowers Fortune 500 companies and large enterprises and determine how we can bring success to your organization.

HOW WE HELP OUR CLIENTS

DATAMARK CASE STUDIES

We help Fortune 500 companies, large enterprises and government agencies address business challenges to increase their profitability as they grow. Explore the case studies below to learn how we’ve helped our customers and how we can help your business, as well.

Improving Patient-Reported Outcomes

CASE STUDY

Improving Patient-Reported Outcomes through Enhanced Prescription Ordering and Filling Services

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Navigating The "Amazon Effect" In Retail BPO

CASE STUDY

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Transforming Agent Efficiency through AI Innovation

CASE STUDY

Transforming Agent Efficiency Through AI Innovation

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Bank Reconciliation Case Study

CASE STUDY

Successfully Implementing a Business Continuity/ Disaster Recovery Plan

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Bank Reconciliation Case Study

CASE STUDY

El Paso 311 Contact Center Transitions Seamlessly

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Document Process Outsourcing Case Study - shown by person sorting through papers

CASE STUDY

Developing Interpretation Resources at Scale

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Bank Reconciliation Case Study

CASE STUDY

Training & Quality Assurance Program Delivers 99.9% Accuracy

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Bank Reconciliation Case Study

CASE STUDY

Effective Onboarding Strategies for Contact Centers

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Document Process Outsourcing Case Study - shown by person sorting through papers

CASE STUDY

A Custom Solution for Processing Commercial Invoices

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Document Process Outsourcing Case Study - shown by person sorting through papers

CASE STUDY

Outsourcing Open Enrollment Document Processing

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Bank Reconciliation Case Study

CASE STUDY

Digital Mailroom Promotes Growth for Major U.S. Insurer

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Bank Reconciliation Case Study

CASE STUDY

Contact Center Workforce Management Improves Service

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Bank Reconciliation Case Study

CASE STUDY

Improving Bank Reconciliations with Business Process Outsourcing

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Performance Management Booklet

Improve Customer Service with Omnichannel Contact Centers and Performance Management

Join Shawn Ollis, VP of Global Operations, as he explains how DATAMARK’s approach to Omnichannel Contact Centers and Performance Management leads to high-quality customer service.

Read Our Whitepaper

WHY CHOOSE DATAMARK?

AN INDUSTRY LEADER SINCE 1989

At DATAMARK, we are not just another BPO; we are a virtual extension of your team providing best-in-class service to clients worldwide. We value our client relationships and are still engaged with our very first client, whom we began working with over 30 years ago. With a diverse workforce spanning the globe, our teams possess extensive domain expertise, offering a quick and seamless ramp-up.

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