DATAMARK Recognized as a Major Contender by Everest Group

Customer service operations are changing rapidly. New tools and technology are affecting how work gets done, how teams are structured, and what skills are in demand. Many leaders are asking important questions. Which skills matter most in the new environment? How will AI affect job roles and career paths? What should organizations do to ensure…

Consistency matters. In contact centers, efficient, knowledgeable interactions set customer expectations. When an interaction falls short, trust erodes quickly. Unfortunately, inconsistency in contact centers is one of the most common and costly challenges across many industries, including retail, banking and finance, healthcare, insurance, transportation, and logistics.  How can contact centers offer more consistent service? Let’s…

Customer service is changing fast. Many organizations are adopting AI-driven tools to handle higher volumes, reduce wait times, and support agents with faster access to information. These tools can improve speed, but they also introduce ethical risks that customer experience leaders can no longer treat as secondary. Gartner reported that 64 percent of customers would…