In order to stay competitive in today’s market, insurers must be able to accelerate growth, manage costs, improve policyholder satisfaction and do so without limits. Today’s insurance clients are more empowered and knowledgeable than ever before. Having access to information from specialty online data aggregators and the ability to get quotes and do research with a basic Google search or tap of an app. As such, insurance contact center operations need to provide a superior customer experience in every single interaction to help them differentiate themselves. Savvy insurers have also adopted multi-channel distribution models, expanding the traditional agent-based push model to include an internet-based “pull” model…engaging with customers on how they want to interact across technology and generations. Implementing these changes and delivering a frictionless customer experience is essential to meeting the consumers’ raised expectations, both today and into the future.
With more than three decades of experience working with insurance companies across the insurance value chain – utilizing leading-edge technology and process re-engineering expertise – DATAMARK is well-positioned to help insurance companies rethink business models and future-proof their operations.
By leveraging DATAMARK’s cloud-based platform, powered by AVAYA, we can help make your Contact Center become a source of competitive advantage.
DATAMARK offers a comprehensive range of Insurance BPO services to help manage the costs of processing transactions, enhance customer satisfaction, and create loyalty based on a superior customer experience.
Our contact centers are fully equipped with optimal data and voice technology systems, and our agents can handle even the most complex inbound or outbound communications. Our agents take care of your customers, wherever they are, using any device, whenever they need us while ensuring a seamless customer experience in more than 20 of the most spoken languages.
Beyond reading a script, our highly vetted and trained agents can handle your customer’s complex product-related issues
We can deliver world-class IT support for everything from the mainframe to the desktop, supporting any user, contacting us by any technology, at any time, from anywhere.
From citizen services to Police Department Non Emergency calls, DATAMARK’s licensed agents can support community 311 contact centers nationwide, infusing commercial best practices while partnering with city officials to follow regulations and ensure an optimal Customer Experience.
Providing analysis across multiple industry verticals allows you to transform data into information, information into knowledge, and knowledge into action.
At DATAMARK, we offer professional linguistic resource pools, industry-leading technology, and best-in-class language solutions to think global and speak local to drive higher revenues.
Effective loyalty and rewards programs are key tools in forging strong customer relationships. From program design to daily execution and back end analytics, DATAMARK can make providing increased customer loyalty an easy to achieve reality
Recognizing that the contact center is but one point in the Customer Experience, DATAMARK can also help insurers with their efforts in digital transformation across a variety of back-office services to ensure every touchpoint is a positive interaction.
As a cloud-based, full-service BPO, DATAMARK enables you to have robust and flexible business operations that are infinitely scalable and flexible to meet your insurance contact center, and BPO needs today and in the future.
From our global network of omnichannel, multi-lingual contact centers to our technology and performance-enhancing business process re-engineering capabilities, we stand ready to assist you in redefining the future of insurance while:
Learn more about how we’ve helped organizations like yours transform their business processes.
At DATAMARK, we’re not just another Contact Center and BPO company; we are an extension of your brand. With over 30 years of experience, we have successfully mastered the art of creating seamless yet cost-effective solutions that ensure our customers experience peace of mind knowing their business is in good hands.
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