In today’s market, only the companies that can quickly adapt to change will survive. From a severe shortage of truckers and support personnel, increasing regulations, supply chain challenges, and the need to drive out obsolete practices to stay profitable, Transportation & Logistics companies face no shortage of challenges at home and abroad. To succeed, you need a partner that can help put your business into overdrive.
At DATAMARK, we got our start more than 30 years ago, supporting a leader in the Transportation & Logistics industry by processing its freight and airway bills…and that first customer is still with us today! Today we proudly support our portfolio of Transportation & Logistics customers with rapid processing and unbeatable accuracy from our service delivery and contact center locations around the world.
At DATAMARK, we collaborate with our customers to design BPO solutions that fit their unique needs. Then we work together over time to redefine their processes.
We leverage people, process re-engineering, technology, and our extensive experience in the industry spanning over 3 decades to eliminate, update or automate processes to profitably provide an enhanced customer experience. Delivery stuck at the border? Our expert Customs Brokerage Processing agents are there to support you in more than 20 languages. They will resolve your item exception issues across all the needed legal and tax issues that may arise.
We have your back, so your shipments don’t get turned back.
DATAMARK offers a comprehensive range of Transportation & Logistics BPO services to help control the cost of processing transactions, enhance customer satisfaction, and create loyalty based on a superior customer experience.
Our contact centers are fully equipped with optimal data and voice technology systems, and our agents can handle even the most complex inbound or outbound communications. Our agents take care of your customers, wherever they are, using any device, whenever they need us while ensuring a seamless customer experience in more than 20 of the most spoken languages.
Beyond reading a script, our highly vetted and trained agents can handle your customer’s complex product-related issues
We can deliver world-class IT support for everything from the mainframe to the desktop, supporting any user, contacting us by any technology, at any time, from anywhere.
From citizen services to Police Department Non Emergency calls, DATAMARK’s licensed agents can support community 311 contact centers nationwide, infusing commercial best practices while partnering with city officials to follow regulations and ensure an optimal Customer Experience.
Providing analysis across multiple industry verticals allows you to transform data into information, information into knowledge, and knowledge into action.
At DATAMARK, we offer professional linguistic resource pools, industry-leading technology, and best-in-class language solutions to think global and speak local to drive higher revenues.
Effective loyalty and rewards programs are key tools in forging strong customer relationships. From program design to daily execution and back end analytics, DATAMARK can make providing increased customer loyalty an easy to achieve reality
By digitizing operations, re-engineering processes based on common sense and analytics, automating and streamlining whenever possible, our transportation and logistics contact centers and BPO experts help Transportation & Logistics companies to:
Learn more about how we’ve helped organizations like yours transform their business processes.
At DATAMARK, we’re not just another Contact Center and BPO company; we are an extension of your brand. With over 30 years of experience, we have successfully mastered the art of creating seamless yet cost-effective solutions that ensure our customers experience peace of mind knowing their business is in good hands.
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