We simplify complex business challenges for large enterprises by offering a comprehensive suite of integrated contact center and BPO solutions.



DATAMARK, Inc. is a leading mid-sized Contact Center and Business Process Outsourcing (BPO) company headquartered in El Paso, Texas. We’re small enough to care yet big enough to serve the world’s leading brands. DATAMARK serves Fortune 500 companies and large enterprises from our global locations and delivery centers in the U.S., Mexico, and India.

We generate value, drive meaningful impact, and accelerate your business forward. Leveraging our customer experience ecosystem, we ensure customers are happy at every touchpoint in your business. Whether for customer care or daily operations, we offer various front-office and back-office outsourcing services, including omnichannel, multilingual contact center solutionsbusiness process outsourcing (BPO) solutions, and digital mailroom solutions.

Leveraging our dedicated Business Engineering team, we ensure growth through customer collaboration to improve processes and workflows using Lean Six Sigma methodologies. We relentlessly strive for operational excellence, continuously exceeding contractual service level agreements (SLAs) with each of our client partners.

At DATAMARK, we care about your results. We bring them to fruition by allowing you to focus on your core competencies and ensuring a collaborative business relationship that is always tailored to your goals.


We strongly believe in and live by our core values of respect, integrity, teamwork, and teachability. These values showcase how we treat each other, our customers and how we can successfully conduct business in the market and through our long-term business relationships.

Company Values at DATAMARK, Inc.


We treat others the way we want to be treated.

  • We do not discriminate against others. We value differences and believe differences bring fresh perspectives to the table and enrich our lives.​
  • To prevent offending others, we refrain from using profanity, swearing, or vulgar language. We opt out of engaging in behaviors that could be considered inappropriate or offensive.
  • Anyone we encounter, including each other, our customers, and vendors, is treated with courtesy. Our goal is to work in harmony with each other, avoiding yelling or demeaning behavior and promoting a sense of cooperation and dignity.


We do the right thing.

  • Honesty, truthfulness, and transparency are essential to us personally and professionally. We operate in a manner that places us beyond reproach, constantly striving to uphold these values.
  • Every aspect of the law is obeyed by us. We honor contracts, follow all legal standards required to conduct business, and stay up-to-date with technology and industry best practices.
  • Our commitment to the highest standards of professional behavior and ethics is unwavering. We practice transparency and honesty in all our ethical interactions with employees, clients, vendors, and the public, ensuring we always conduct business with integrity.


We work together to reach our goals.

  • We seek fair solutions when disagreements or misunderstandings arise with each other, our customers, or vendors. We prioritize team dynamics over individual gains and always strive for a win-win outcome.
  • Our ambitions and goals are secondary to the team’s welfare and the company’s good. The spiritual principles that underpin our company require us to be less selfish and prioritize the well-being of others.
  • Teamwork and achieving our goals together are highly valued in everything we do. We recognize that working collaboratively is vital to our success and prioritize this approach.


We are eager to continue learning and evolving.

  • We are open to feedback as we utilize these insights to improve, evolve and reinvent ourselves as individuals and a company. 
  • To ensure growth and expertise in our industry, we provide learning opportunities to our team members. We foster a culture of continuous learning in every department by encouraging employees to shadow those more experienced in a particular subject and offering additional learning opportunities and certifications.
  • We constantly strive to improve personally, professionally, intellectually, and spiritually. We are open to constructive criticism, and we are committed to continuing our learning journey. ​


DATAMARK operates from numerous global locations based on where our customers need us. Our Omnichannel, Multilingual Contact Centers, and Business Process Outsourcing (BPO) facilities are in the US, Mexico, and India. Collectively, these facilities deliver significant cost savings, improved productivity, 24/7 customer service, and business resiliency to its customers.





DATAMARK’s executive leadership team offers decades of Contact Center and Business Process Outsourcing experience across diverse industries. Several of our executives have been with the company for over 20 years, establishing a strong reputation of commitment, trust, and continued success across our long-term client partnerships.

Datamark President Bill Randag

Bill Randag


Datamark Senior Vice President John Holmes

John Holmes

Sr. Vice President

Matt Lochausen- Datamark VP of Security and Compliance

Matt Lochausen

V.P. – Security & Compliance

Datamark President Bill Randag

Randy Arellano

V.P. – Global Sales & Marketing

Fergal O'Donnell - Datamark VP Technology

Fergal O’Donnell

V.P. – Technology

Datamark VP Operations

Shawn Ollis

V.P. – Operations

Datamark VP Corporate Support

Melissa Zamora

V.P. – Corporate Support

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