CUTTING EDGE RESEARCH SERVICES
USE REAL DATA TO INFORM VITAL BUSINESS DECISIONS
DATAMARK’s research services outsourcing provides enterprises with actionable market intelligence, customer insights, and competitive analysis delivered by trained, multilingual researchers across global contact centers in the U.S., Mexico, and India. Recognized as a major contender in the Everest Group PEAK Matrix™ for CXM services, DATAMARK combines advanced research methodologies with scalable outbound survey capabilities to turn raw data into decision-ready results.
Whether you need competitive benchmarking, product feedback, or regional market analysis, DATAMARK’s research team works as an extension of your organization, reducing operational overhead while delivering the depth and accuracy that informed business decisions demand.
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EXTRACT VALUE FROM YOUR DATA
ACCESS QUALIFIED EXPERTS TO ANALYZE YOUR DATA
Outsourcing research services can provide numerous benefits to businesses and organizations. By outsourcing research, companies can access specialized expertise and resources without the need to invest in expensive equipment or hire full-time staff. Outsourcing research can also provide a fresh perspective and new insights into business problems or research questions. Moreover, outsourcing research can help companies save time, allowing them to focus on their core competencies and other strategic initiatives. Whether you need market research, customer insights, competitive intelligence, or any other type of research, outsourcing research services can provide you with a cost-effective and flexible solution. In addition, outsourcing research services can help ensure that your research is conducted ethically and professionally, which can help protect your brand and reputation.
Market Research Call Center Support
DATAMARK provides multilingual market research support through our global contact centers, helping clients execute survey campaigns, gather customer insights, and collect decision-ready data. Our trained agents conduct structured outbound calls, manage scripted interviews, and support quantitative and qualitative research across industries.
These services align directly with business goals such as competitive benchmarking, product feedback, and regional market analysis. With the ability to scale quickly across geographies, DATAMARK ensures efficient data collection, ethical research practices, and clear, actionable reporting that empowers smarter business decisions.
BENEFITS OF OUTSOURCING TO A CONTACT CENTER
IMPROVE CUSTOMER SERVICE, EARN LOYAL BRAND CHAMPIONS
Ensuring proper customer support is crucial for maintaining customer loyalty, protecting brand reputation, and driving business growth. You will increase customer satisfaction while improving issue resolution rates and response speed, while leveraging better technology and security. Free up internal resources so you can focus on core operations to increase productivity and revenue growth. Provide multilingual support to serve global customers in different regions.
Experience
of customers say customer experience is a very important factor in their
purchasing decisions.
PwC
Cost Savings
of operational costs can be saved by outsourcing customer service functions to a contact center.
Deloitte
INterpretation
of consumers are more likely to decide to buy a product when sales information is provided in their native languages.
Common Sense Advisory
Technology
of companies plan to invest in outsourcing to leverage technology and digital capabilities.
Deloitte
WHY CHOOSE DATAMARK?
LEADERS IN RESEARCH SERVICES SINCE 1989
In addition to recruiting and training the best research services experts, we provide our staff with targeted training on your company, its culture, and its products to ensure that our outsourced call center is truly an extension of your brand. With offshore and near-shore solutions available, DATAMARK can offer clients 24/7 research services solutions so your customers can get the assistance they need when they need it. Our staff delivers support to customers around the clock, giving you an edge over competitors. Research services outsourcing companies also enable you to get the real-time data and reporting needed to influence business decisions. Your team will be kept updated on everything happening in your outsourced product technical support services center so it can continue to deliver the results and value you need. Learn more by contacting a DATAMARK representative today.
HOW WE HELP OUR CLIENTS
CONTACT CENTER CASE STUDIES
We help Fortune 500 companies, large enterprises, and government agencies address the greatest challenges to their businesses to increase their profitability as they grow. Explore the case studies below to learn how we’ve helped our customers and how we can help your business, as well.
INDUSTRIES WE SERVE
We pride ourselves on delivering exceptional contact center and business process outsourcing services to a wide range of industries. Our expert team of professionals works tirelessly to ensure that the unique needs of each client are met, regardless of their sector. From healthcare and finance to telecommunications and retail, we have the expertise and experience needed to provide customized solutions that drive success. Whether it’s inbound or outbound customer service, back-office support, or document management, our teams deliver world-class service to all industries.
FAQs About Research Services Outsourcing
Outsourcing research services gives organizations access to a team of experts with established methodologies, multilingual capabilities, and scalable research capacity without the overhead of recruiting, training, and managing an internal research function. An internal research team offers a deeper organizational context but is limited by headcount and bandwidth. Outsourced teams can scale quickly across geographies and research types, making them well-suited for organizations with variable research needs or those entering emerging markets.
A BPO research partner typically handles primary market research through structured outbound surveys, scripted phone interviews, and focus group coordination designed to gather data directly from target audiences. This includes qualitative and quantitative research across consumer behavior, product feedback, and market demands. Research tailored to specific industries or regions is coordinated through trained multilingual agents, giving organizations accurate data from the specific populations and business environments they need to understand.
Data analytics in outsourced research engagements converts raw survey and interview data into structured insights through segmentation, trend analysis, and performance benchmarking. Predictive analytics goes further by using historical data patterns to forecast market dynamics, consumer behavior shifts, and demand changes before they materialize. These capabilities allow organizations to move beyond descriptive reporting and access actionable insights that support forward-looking business strategies, particularly in financial services, retail, and other data-driven sectors.
Outsourced market research supports strategic decisions in a changing market by providing continuous access to current data on market trends, competitor positioning, and shifting consumer behavior without requiring an organization to pause operations to conduct research in-house. An outsourcing partner with global reach and multilingual research capacity can monitor emerging market conditions across regions simultaneously, giving decision-makers the business research they need to respond to market demands with data behind every strategic move.
When delegating research and data work to an external company, organizations should confirm that the provider’s data security protocols cover data storage, transmission, and access controls throughout the research process. This includes verifying that respondent data collected during surveys or interviews is handled in compliance with applicable privacy regulations and that the outsourcing provider maintains clear data handling agreements. Research firms with documented security standards and audit capabilities to reduce the risk of exposure when working with sensitive business or consumer data.