Why Datamark?

We’re not just another Contact Center and BPO company; we are an extension of your brand.

WHY DATAMARK, INC.

SERVING FORTUNE 100 COMPANIES SINCE 1989

DATAMARK, Inc. is a leading mid-sized Contact Center and Business Process Outsourcing (BPO) company headquartered in El Paso, Texas. We’re small enough to care, yet big enough to serve the world’s leading brands. DATAMARK serves Fortune 500 companies and large enterprises from our global locations and delivery centers located in the U.S., Mexico and India.

We generate value, drive meaningful impact, and accelerate your business forward. Leveraging our customer experience ecosystem, we ensure your customers are happy at every touchpoint in your business. Whether for customer care or the daily operations, we offer a wide range of front office and back office outsourcing services, including omnichannel, multilingual contact center solutions, business process outsourcing (BPO) solutions and digital mailroom solutions.

Leveraging our dedicated Business Engineering team, we ensure growth through collaboration with customers to deliver improvements in processes and workflows using Lean Six Sigma methodologies. We relentlessly strive for operational excellence, continuously exceeding expectations with each of our client partners.

At DATAMARK, we care about your results. We bring them to fruition by allowing you to focus on your core competencies and ensuring a collaborative business relationship that is always tailored to your goals.

COMPANY VALUES

We strongly believe in and live by our core values of respect, integrity, teamwork and teachability. These values showcase how we treat each other, our customers and how we can successfully conduct business in the market and through our long-term business relationships.

Respect

We treat others the way we want to be treated.

We do not discriminate against others. We value differences and believe differences bring fresh perspectives to the table and enrich our lives.
To prevent offending others, we refrain from using profanity, swearing or vulgar language. We opt out of engaging in behaviors that could be considered inappropriate or offensive.
Anyone we encounter, including each other, our customers and vendors, is treated with courtesy. Our goal is to work in harmony with each other, avoiding yelling or demeaning behavior, and promoting a sense of cooperation and dignity.

Integrity

We do the right thing.

Honesty, truthfulness, and transparency are essential to us both personally and professionally. We operate in a manner that places us beyond reproach, constantly striving to uphold these values.
Every aspect of the law is obeyed by us. We honor contracts, follow all legal standards required to conduct business, and stay up-to-date with technology and industry best practices.
Our commitment to the highest standards of professional behavior and ethics is unwavering. We practice transparency and honesty in all our ethical interactions with employees, clients, vendors and the public, ensuring we always conduct business with integrity.

Teamwork

We work together to reach our goals.

When disagreements or misunderstandings arise with each other, our customers or vendors, we seek fair solutions. We prioritize team dynamics over individual gains and always strive for a win-win outcome.
Our personal ambitions and goals are secondary to the welfare of the team and the good of the company. The spiritual principles that underpin our company require us to be less selfish and prioritize the well-being of others.
Teamwork and the ability to achieve our goals together are highly valued in everything we do. We recognize that working collaboratively is key to our success and prioritize this approach.

Teachability

We are eager to continue learning and evolving.

We are open to feedback as we utilize these insights to improve, evolve and reinvent ourselves as individuals and as a company.
To ensure growth and expertise in our industry, we provide learning opportunities to our team members. We foster a culture of continuous learning in every department by encouraging employees to shadow those more experienced in a particular subject and by offering additional learning opportunities and certifications.
We constantly strive to improve personally, professionally, intellectually and spiritually. We are open to constructive criticism, and we are committed to continuing our learning journey.

GLOBAL LOCATIONS

DATAMARK operates from numerous global locations based on where our customers need us. Our Omnichannel, Multilingual Contact Centers, and Business Process Outsourcing (BPO) facilities are located in the U.S., Mexico and India. Collectively these facilities deliver significant cost savings, improved productivity, 24/7 customer service and business resiliency to its customers.

MEXICO

U.S.

INDIA

Leadership

DATAMARK’s executive leadership team offers decades of Contact Center and Business Process Outsourcing experience across numerous, diverse industries. Several of our executives have been with the company for more than 20 years, establishing a strong reputation of commitment, trust and continued success across our long-term client partnerships.