The COO as a CX Champion: Why Tech Strategy Must Align with Customer Experience
Customer experience quality in the U.S. just hit a four-year low. According to Forrester’s Customer…
Breaking Down Silos: Orchestrating Connected AI Ecosystems
A single, all-purpose Agentic AI model can solve many customer experience challenges. However, some organizations…
Making Empathy Measurable: Turning EQ into KPIs
If empathy isn’t measurable, it isn’t manageable. In contact centers, emotional intelligence and empathy are…
DATAMARK Welcomes Erick Carcamo as Vice President of Global Facility & Project Management Operations
DATAMARK, Inc., a global Contact Center and Business Process Outsourcing provider, announces the appointment of…
How AI Is Changing the Call Center Talent Profile
Customer service operations are changing rapidly. New tools and technology are affecting how work gets…