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Opportunities exist to transform processes. I’m looking forward to the Customer Contact West event hosted by Frost & Sullivan later this month. It’s taking place on October 22-25 at Huntington Beach, CA, and the agenda is packed with interesting speakers…
Mapping the entire customer experience. As we celebrate Customer Service Week, let’s revisit one of the most common questions anyone working in customer service asks: Is customer experience (CX) the same as customer service (CS)? Many business commentators use these…
Celebrating the PEOPLE behind exceptional customer service. Since 1987, CSW has been celebrated, and it received government recognition as far back as 1992. Customer Service Week 2023 (CSW) is right around the corner. From October 2nd to the 6th, the…