CUTTING EDGE RESEARCH SERVICES
USE REAL DATA TO INFORM VITAL BUSINESS DECISIONS
At the heart of any successful venture or organization lies a commitment to knowledge and discovery. Outsourcing your research services helps your organization to make informed decisions and stay ahead of the competition. We are dedicated to unlocking the power of knowledge through cutting-edge research methods and techniques. Whether you need market research, data analysis or customized research projects, our team of experienced researchers will provide you with the insights and data you need to succeed. We believe that research is a collaborative process, and we work closely with our clients to understand their unique needs and objectives. So why not partner with us to unlock the power of knowledge and take your business or organization to the next level?
Improve Customer Service with Omnichannel Contact Centers and Performance Management
Join Randy Arrellano, VP of Sales and Marketing, and Shawn Ollis, VP of Global Operations, as they explain how DATAMARK’s approach to Omnichannel Contact Centers and Performance Management leads to high-quality customer service.
EXTRACT VALUE FROM YOUR DATA
ACCESS QUALIFIED EXPERTS TO ANALYZE YOUR DATA
Outsourcing research services can provide numerous benefits to businesses and organizations. By outsourcing research, companies can access specialized expertise and resources without the need to invest in expensive equipment or hire full-time staff. Outsourcing research can also provide a fresh perspective and new insights into business problems or research questions. Moreover, outsourcing research can help companies save time, allowing them to focus on their core competencies and other strategic initiatives. Whether you need market research, customer insights, competitive intelligence or any other type of research, outsourcing research services can provide you with a cost-effective and flexible solution. In addition, outsourcing research services can help ensure that your research is conducted ethically and professionally, which can help protect your brand and reputation.
BENEFITS OF OUTSOURCING TO A CONTACT CENTER
IMPROVE CUSTOMER SERVICE, EARN LOYAL BRAND CHAMPIONS
Ensuring proper customer support is crucial for maintaining customer loyalty, protecting brand reputation and driving business growth. You will increase customer satisfaction while improving issue resolution rates and response speed while leveraging better technology and security. Free up internal resources so you can focus on core operations to increase productivity and revenue growth. Provide multilingual support to serve global customers in different regions.
of customers say customer experience is an important factor in their purchasing decisions.
of operational costs can be saved by outsourcing customer service functions to a contact center.
of consumers are more likely to buy a product with information in their native languages.
Common Sense Advisory
of companies plan to invest more in outsourcing to leverage technology and digital capabilities.
WHY CHOOSE DATAMARK?
LEADERS IN RESEARCH SERVICES SINCE 1989
In addition to recruiting and training the best Research Services experts, we provide our staff with targeted training on your company, its culture and its products to ensure that our outsourced call center is truly an extension of your brand. With offshore and near-shore solutions available, DATAMARK can offer clients 24/7 Research Services solutions so your customers can get the assistance they need when they need it. Our staff delivers support to customers around the clock, giving you an edge over competitors. Research Services outsourcing companies also enable you to get the real-time data and reporting needed to influence business decisions. Your team will be kept updated on everything happening in your outsourced product technical support services center so it can continue to deliver the results and value you need. Learn more by contacting a DATAMARK representative today.
HOW WE HELP OUR CLIENTS
CONTACT CENTER CASE STUDIES
We help Fortune 500 companies, large enterprises and government agencies address the greatest challenges to their businesses to increase their profitability as they grow. Explore the case studies below to learn how we’ve helped our customers and how we can help your business, as well.
INDUSTRIES WE SERVE
We pride ourselves on delivering exceptional Contact Center and Business Process Outsourcing solutions to a wide range of industries. Our expert team of professionals works tirelessly to ensure that the unique needs of each client are met, regardless of their sector. From healthcare and finance to telecommunications and retail, we have the expertise and experience needed to provide customized solutions that drive success. Whether it’s inbound or outbound customer service, back-office support or document management, our teams deliver world-class service to all industries.