How Contact Center Information Security Became a Priority By Salvador Padilla, Director of Information Security, Compliance and Project Management The shift in contact center operations has significantly impacted information security. Previously, controlling access was relatively straightforward, as all users were…
RPA and ChatGPT: Practical Applications Beyond the Hype The founder of analyst firm HfS Research, Phil Fersht, recently posted a provocative statement on his LinkedIn page. He suggested that the same people that sold enterprises with the hype of Robotic Process…
DATAMARK Announce Partnership with Genesys Powering Customer Experience with Genesys We are pleased to announce DATAMARK’s partnership with Genesys. Genesys is a leading software company that develops top-notch contact center and customer support technologies. Together, we aim to enhance the…
