How to embrace innovation without losing the human touch. Download the White Paper Artificial Intelligence (AI) has been around for a very long time. Most of the recent attention on AI has been since the release of ChatGPT at the…
Protecting customer data in an increasingly complex business environment. A recent episode of the CX Files podcast covered some of the changes to the customer service environment since the COVID-19 pandemic of 2020. One of the most important topics discussed was…
The collaboration between human insight and intelligent automation. 2023 has truly been the year of artificial intelligence (AI). Researchers have been studying AI for decades. Alan Turing wrote his ‘Turing Test’ back in 1950 to determine how well a machine…