Gain insights into the competitive landscape of the contact center and BPO industry, and learn about the strategies and innovations that companies are using to stay ahead of the curve. Stay up-to-date on the latest industry trends, news, and developments, including mergers and acquisitions, new product launches, and regulatory changes.
A strong track record of scaling operations and driving revenue growth. DATAMARK, Inc., a global Contact Center and Business Process Outsourcing provider, announces the appointment of Erick Carcamo as Vice President of Global Facility & Project Management Operations. With more…
Fueling global operational growth. El Paso, Texas — December 5, 2025 — DATAMARK, Inc., a global Contact Center and Business Process Outsourcing provider, announces the recent promotion of Satish Kumar to Vice President of Operations. With nearly three decades of…
Why the path forward is human. Emotion Drives Loyalty There is a sense that AI can be used to replace contact center agents. Experts suggest that AI can be used to automate all interactions, but many customer interactions require empathy…