Humanistic Approach to Digital Transformation in the BPO Industry When considering the role of Digital Transformation in the BPO space, it’s important to remember that there is more to digital transformation than just the technological aspect. It encompasses new developments…
Maximizing India’s Inherent Multilingualism for BPO Success India’s inherent multilingualism is a significant asset that has bolstered its position as a Business Process Outsourcing (BPO) industry leader. With over 22 languages recognized in the 8th schedule of the Indian constitution…
Transforming BPO through Effective Change Management Introduction As BPO companies navigate the evolving landscape of technology, client demands, and administrative roadblocks, managing organizational change is paramount. To support our recent article, Navigating Change Management with People First, DATAMARK surveyed our…
