Outsourcing has evolved well beyond a cost-cutting exercise. As Deloitte principal Kort Syverson put it in the firm’s Global Business Services Survey, “What has become clear is that cost is a deteriorating value proposition. A GBS organization must diversify its…
How Predictive Analytics Can Shape CX What if your company could predict exactly what each of your customers needed and when they might think about browsing or making a purchase? Would this predictive ability help you increase revenue and improve…
DATAMARK’s Innovation Lab in India One of the key differentiators DATAMARK offers to our clients is our Innovation Lab in India. These dedicated professionals focus on innovative solutions that enhance our service offerings and drive client success. Here’s an in-depth…