What is the difference between customer service (CS) and customer experience (CX)? Although these terms are often used interchangeably, they are not quite the same. Customer service is about one-to-one interactions between your customers and customer service teams. Customer experience,…
Optimizing Retail CX through Automation Retail is a very complex industry, which also makes it fascinating to explore. It’s possibly where the customer experience is more important than any other industry because the customer almost always has the choice to…
Datamark’s Innovation Lab in India One of the key differentiators DATAMARK offers to our clients is our Innovation Lab in India. These dedicated professionals focus on innovative solutions that enhance our service offerings and drive client success. Here’s an in-depth…