From holiday rush to back-to-office ready. The holiday season brings joy and celebration but also signals a surge in back-office challenges for businesses. In a recent survey conducted by DATAMARK among thought leaders, key insights were gathered to understand how…
Transforming customer service from reactive to proactive support In the ever-evolving customer service landscape, businesses are increasingly turning to AI-powered agent-facing technologies to revolutionize their approach. These tools aim to empower contact center agents, enhance efficiency, streamline processes, and deliver…
Outdated assumptions shape perception. Did you know India is now a leading location for the global technology industry and business process outsourcing (BPO)? India’s vastness often leads to misconceptions about its culture and business practices, especially for those who haven’t…