How Does DATAMARK Lead In Cost Savings For The Freight Industry? The freight industry is constantly evolving. Although it is usually invisible to most consumers, a global network of ships, planes, and trucks are coordinated constantly so that retailers have…
DATAMARK Will Be at Customer Contact East in April 2024 Written By: Randy Arellano, VP of Global Sales and Marketing Frost & Sullivan always arranges excellent events, and their MindXchange conferences, are great! This is because they bring together key…
What are the Most Important Benefits of Outsourcing for the Healthcare Industry? In 2022, spending across the US healthcare industry reached $4.5 trillion – over $13,000 for each person in the country. It is clear to everyone inside, or just observing, the…
The Vital Link Between Employee Satisfaction and Customer Service Excellence Last year, the Wharton School of Business professor Peter Cappelli published a book titled ‘Our Least Important Asset.’ Cappelli argued that even though we endlessly hear CEOs say that ‘our team is…
What Are The Best Strategies to Prevent Contact Center Security Breaches? In a recent episode of the CX Files podcast, DATAMARK Head of Sales and Marketing, Randy Arellano, talked about changes to the customer service environment since the COVID-19 pandemic…
How To Design A Bulletproof Customer Experience What does a bulletproof customer experience look like for your customers? Is it the ability for your company to constantly delight the customer, or just to keep on delivering a satisfactory level of…
Navigating the Future: Top Trends in Contact Centers for 2024 DOWNLOAD THE WHITE PAPER By Jon Lunitz, Director of Sales In the fast-evolving landscape of contact centers, staying ahead of the curve is imperative for businesses to provide exceptional customer…
How Do You Know If Your Customer Service Specialist Understands AI? The results are astonishing if you look at Google Trends and search for artificial intelligence (AI). Online searches for information about AI have exploded in the past year. Dictionaries have even…
What Is the Difference Between A CX Supplier And A CX Partner? When a company seeks assistance in enhancing or transforming its customer service processes, it often explores the offerings from specialists in the field. This is precisely the realm…
How Can Healthcare Providers Quickly Create Trust In Patient Interactions? Navigating the fast-paced landscape of patient interactions, DATAMARK recognizes the urgency of establishing rapid trust in healthcare services. Trust is essential because healthcare is more sensitive for most people than…
