The collaboration between human insight and intelligent automation. 2023 has truly been the year of artificial intelligence (AI). Researchers have been studying AI for decades. Alan Turing wrote his ‘Turing Test’ back in 1950 to determine how well a machine…
Transforming customer service from reactive to proactive support In the ever-evolving customer service landscape, businesses are increasingly turning to AI-powered agent-facing technologies to revolutionize their approach. These tools aim to empower contact center agents, enhance efficiency, streamline processes, and deliver…
Setting the stage for smarter contact center operations. Once, Artificial Intelligence (AI) was not really a consideration. It now permeates every aspect of how a company should select its contact center partner. In March 2023, Forrester Research published research on…