What are the Latest Developments in Contact Center Technology? Contact center technology has been pushing the envelope for decades. Many technological solutions have emerged from this interface between brands and customers. It has become an excellent testing ground for new…
Exploring the Transformative Potential of Generative AI in the BPM Industry The National Association of Software and Service Companies (NASSCOM) recently hosted a thought-provoking round table discussion in Mumbai, India. This even consisted of industry experts sharing their experiences and…
The Impact of Omnichannel Contact Centers on Customer Experience and Loyalty Written By Randy Arellano, Vice President of Sales and Marketing With the evolution of customer service and the changing needs and expectation of customers came the introduction of omnichannel solutions. A…
