Exploring The Transformative Potential of Generative AI in the BPM Industry

Exploring the Transformative Potential of Generative AI in the BPM Industry

The National Association of Software and Service Companies (NASSCOM) recently hosted a thought-provoking round table discussion in Mumbai, India. This even consisted of industry experts sharing their experiences and insights. The focus was on leveraging Generative AI in the Business Process Management (BPM) sector. Amongst many of the participants was our Mumbai Site Leader Sonali Bhagwat. Sonali had the wonderful opportunity to represent Datamark at this event.

A Platform for Knowledge Exchange

The NASSCOM round table served as a valuable platform for professionals in the BPM industry to exchange ideas. Specifically, the discussion focused on the utilization of AI. Participants from dozens of companies shared their success stories, shedding light on diverse applications of this cutting-edge technology.

Datamark’s Journey with Generative AI

As a representative of DMi, Sonali shared the remarkable ways in which our organization has embraced Generative AI. The utilization of AI has allowed DMi to deliver exceptional results for clients. One of the key areas where Datamark utilizes AI is in our contact centers. Leveraging this kind of technology enables us to achieve significant advancements in call summarization, automated response generation, sentiment analysis, and predictive analysis, along with the development of chatbots and virtual assistants.

Training and Continuous Improvement

DMi also leverages Generative AI for training purposes, combining the power of AI algorithms with manual intervention to ensure smooth operations and continuously improve performance. By analyzing data and feedback, the system identifies areas for improvement, providing valuable insights to agents and supervisors alike.

Expanding Possibilities

During the NASSCOM round table, participants also discussed the exciting potential of Generative AI in settling insurance claims. Currently in Datamark, we automate the data entry process for insurance claims and is something that Datamark is looking to expand on. By integrating AI technology, Datamark aims to enhance the claims settlement process further, streamlining it and improving overall efficiency.

Bottom Line

The NASSCOM round table on Generative AI in the BPM industry was an exceptional event that brought together industry experts and thought leaders. Sonali, who was representing Datamark, shared insights on our successful implementation of Generative AI in call centers, highlighting its transformative impact on our current use cases that bring great customer experience.

The discussions at the event showcased the versatility and vast potential of AI in various aspects of the BPM industry. As companies like Datamark continue to explore and harness the power of Generative AI, they are well-positioned for operational efficiency, deliver enhanced customer experiences, and stay ahead in an increasingly competitive landscape.

Datamark extends heartfelt gratitude to NASSCOM for organizing this enlightening round table and providing an excellent platform for knowledge sharing and collaboration.

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