DATAMARK Will Be at Customer Contact East in April 2024 Written By: Jon Lunitz, Director of Sales Frost & Sullivan always arranges excellent events, and their MindXchange conferences are great! This is because they bring together key thinkers from across all…
The Vital Link Between Employee Satisfaction and Customer Service Excellence Last year, the Wharton School of Business professor Peter Cappelli published a book titled ‘Our Least Important Asset.’ Cappelli argued that even though we endlessly hear CEOs say that ‘our team is…
How To Design a Bulletproof Customer Experience What does a bulletproof customer experience look like for your customers? Is it your company’s ability to constantly delight customers, or just to keep delivering a satisfactory level of service that never generates…