Enjoy the extra holiday business without a customer service crisis. We are entering Q4. Where did the year go? This period from October through the end of the year is fascinating for many industries, as the Holidays are a catalyst…
Setting the stage for smarter contact center operations. Once, Artificial Intelligence (AI) was not really a consideration. It now permeates every aspect of how a company should select its contact center partner. In March 2023, Forrester Research published research on…
Opportunities exist to transform processes. I’m looking forward to the Customer Contact West event hosted by Frost & Sullivan later this month. It’s taking place on October 22-25 at Huntington Beach, CA, and the agenda is packed with interesting speakers…
Companies managing customer service processes (often called Business Process Outsourcing, or BPO) usually have access to large amounts of customer data. Often, this can be sensitive information, such as payment card data or a purchase history. Therefore, any company designing…
Sensitive information is the lifeblood of operations. October is Cybersecurity Awareness Month, and at DATAMARK, we take this opportunity to reaffirm our dedication to protecting your data. Since our founding in 1989 in El Paso, Texas, as one of the…
Mapping the entire customer experience. As we celebrate Customer Service Week, let’s revisit one of the most common questions anyone working in customer service asks: Is customer experience (CX) the same as customer service (CS)? Many business commentators use these…
Celebrating the PEOPLE behind exceptional customer service. Since 1987, CSW has been celebrated, and it received government recognition as far back as 1992. Customer Service Week 2023 (CSW) is right around the corner. From October 2nd to the 6th, the…
Blurring the lines between private and public sectors. Do you remember how they explained the difference between B2C and B2B companies in business school? B2C companies focus on a business-to-consumer relationship – they make products or services that many customers…
A deep dive into the future of customer experience. Founded in 1973, the Society of Consumer Affairs Professionals in Business, SOCAP International, represents a dynamic, collaborative community of best-in-class customer care experts across multiple industries. SOCAP is one of the…
Customizing solutions that drive growth across diverse industries. In an increasingly competitive global marketplace, businesses continuously seek innovative strategies to enhance their competitiveness and productivity. One approach that has gained significant traction over the past decades is strategic outsourcing. For…