Melissa Zamora, the Vice President of Corporate Support at DATAMARK, has recently joined the Board of Directors at Workforce Solutions Borderplex (WSB). The new board member contributes to the mission of WSB by bringing extensive experience in Human Resources Leadership.…
2023 has truly been the year of artificial intelligence (AI). Researchers have been studying AI for decades. Alan Turing wrote his ‘Turing Test’ back in 1950 to determine how well a machine can emulate the ability of a human. Despite…
In a significant stride towards community engagement and social responsibility, DATAMARK is thrilled to announce Salvador Padilla’s recent appointment to the Kelly Center for Hunger Relief Board. Marking a significant step in the company’s commitment to giving back to its…
The holiday season brings joy and celebration but also signals a surge in back-office challenges for businesses. In a recent survey conducted by DATAMARK among thought leaders, key insights were gathered to understand how organizations typically address increased workloads, which…
In the ever-evolving customer service landscape, businesses are increasingly turning to AI-powered agent-facing technologies to revolutionize their approach. These tools aim to empower contact center agents, enhance efficiency, streamline processes, and deliver superior customer experiences. The Evolving Role of AI…
In the realm of corporate social responsibility, the vitality of community engagement and active involvement cannot be overstated. Recognizing this ethos, DATAMARK, a leading business process outsourcing company, has spearheaded an impactful initiative, “DATAMARK Gives Back.” This serves as a…
Did you know India is now a leading location for the global technology industry and business process outsourcing (BPO)? India’s vastness often leads to misconceptions about its culture and business practices, especially for those who haven’t lived or worked there.…
This state-of-the-art facility represents our dedication to customer service excellence, further solidifying our position in the Mexican market. DATAMARK, a global leader in business process outsourcing, has been serving the community in Ciudad Chihuahua since 2017 and in Ciudad Juárez…
India is now one of the leading centers of excellence for technology and business process outsourcing (BPO) services. There are many misconceptions about outsourcing business processes to India. In our internal research, we have found that many executives in the…
Enjoying the extra holiday business without a customer service crisis should be possible. We are entering Q4. Where did the year go? This period from October through the end of the year is fascinating for many industries, as the Holidays…